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===eTelecare Global Solutions Executives===
===eTelecare Global Solutions Executives===
* Alfredo Ayala, Chairman
* Alfredo Ayala, Chairman
* John Harris, President, CEO, and Director
* Jim Franke - Founder/Director
* Derek Holley - Founder/Director
* Ruth OBrien, Sr. VP Business Development

* Dave Palmer, Chief Operating Officer
* Kevin Sullivan, Vice President of Worldwide Sales Operations
* John Harris - President, Chief Executive Officer & Director
* Mike Dodson - SVP & Chief Financial Officer
* Raoul Blautzik, Director of Business Intelligence & Planning
* Dave Palmer - SVP, Global Operations
* Gilbert Santa Maria
* George Hines - SVP & Chief Information Officer
* Benedict Hernandez
* Glenn Dispenziere - SVP, Sales & Marketing
* Gilbert Sta. Maria - SVP, Corporate Development
* Francis Dunn - Controller & Chief Accounting Officer
* Mary Sculley - SVP, Global Human Resources
* Benedict C. Hernandez - SVP, Philippine Operations
* Jared Morrison - VP, Philippine Operations
* Joan Liston - Philippine Operations Support Director
* Manish Gulati - VP, Philippine Operations


===eTelecare International===
===eTelecare International===

Revision as of 11:32, 16 February 2010

eTelecare Global Solutions, Inc.
Company typePublic
IndustryBusiness process outsourcing
FounderJim Franke and Derek Holley
Headquarters
Quezon City, Manila
,
PH
Key people
John Harris
(Director , President & CEO)
Number of employees
13,400+ (2008)[1]
Websiteetelecare.com


eTelecare Global Solutions, Inc (Nasdaq: ETEL) (PSE:ETEL), a provider of complex business process outsourcing (BPO) solutions.

eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. It offers customer service, technical support, sales, and market research services from contact centers in the Philippines, United States, Nicaragua, and South Africa.

Founders of eTelecare

eTelecare was founded as eTelecare International in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company. It prides itself as the first Filipino Call Center.

Locations

Philippine Offices

  • Citibank Tower, Quezon City
  • PBCom Tower, Makati City
  • Megaworld Cyber Zone, Libis, Quezon City
  • i1 Bldg, Asia Town IT Park, Cebu City
  • Worldwide Corporate Center Shaw Boulevard Barangay Highway Hills Mandaluyong City
  • i2 Bldg, Asia Town IT Park, Cebu City
  • Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
  • Bldg 2112 & 2113 CP Garcia St. cor L. Tanada, Clark Field, Pampanga

North American Offices

  • Raintree, Scottsdale, Arizona
  • Vermillon, South Dakota
  • Colannade, Phoenix, Arizona
  • Minot, North Dakota
  • Rio Rancho, New Mexico
  • South Mountain, Phoenix, Arizona

Latin American Offices

  • Nicaragua

African Offices

  • South Africa

eTelecare Global Solutions Executives

  • Alfredo Ayala, Chairman
  • Jim Franke - Founder/Director
  • Derek Holley - Founder/Director
  • John Harris - President, Chief Executive Officer & Director
  • Mike Dodson - SVP & Chief Financial Officer
  • Dave Palmer - SVP, Global Operations
  • George Hines - SVP & Chief Information Officer
  • Glenn Dispenziere - SVP, Sales & Marketing
  • Gilbert Sta. Maria - SVP, Corporate Development
  • Francis Dunn - Controller & Chief Accounting Officer
  • Mary Sculley - SVP, Global Human Resources
  • Benedict C. Hernandez - SVP, Philippine Operations
  • Jared Morrison - VP, Philippine Operations
  • Joan Liston - Philippine Operations Support Director
  • Manish Gulati - VP, Philippine Operations

eTelecare International

eTelecare Global Solutions is a provider of business process outsourcing (BPO) services focusing on the complex, voice and non-voice based segment of customer care services. The company provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations.

eTelecare International

eTelecare’s first call center went live with inbound telecommunications and financial services programs in September 2000.[2]

eTelecare Global Solutions

In May 0f 2004, Phase 2 Solutions was acquired by eTelecare International. Phase 2 Solutions was the 8th largest independent wireless reseller in the US.
By February 2005, eTelecare International became known as eTelecare Global Solutions.

In December 2008, Ayala Corporation and Providence Equity Partners acquired all of the outstanding shares of eTelecare in the Philippines and all of the outstanding eTelecare American Depositary Shares in the United States

Stream Global Services acquisition

By October 2009, Stream Global Services has acquired EGS Corp., the indirect parent company of eTelecare Global Solutions in a stock-for-stock exchange.[3] eTelecare Global Solutions is now known as Stream Global Services.

References

  1. ^ "eTelecare Global Solutions, Inc" (Press release). Hoovers. 2008-12-08. Retrieved 2008-12-10.
  2. ^ http://www.microsoft.com/caseStudies/Case_Study_Detail.aspx?casestudyid=4000004325
  3. ^ http://callcenterinfo.tmcnet.com/analysis/articles/62175-stream-etelecare-merge.htm
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