Paytm: Difference between revisions

Paytm
	Paytm headquarters in Noida
Company type	Public
Traded as	NSE: PAYTM; BSE: 543396;
ISIN	INE982J01020
Industry	Financial technology; E-commerce;
Founded	August 2010; 14 years ago in New Delhi, India
Founder	Vijay Shekhar Sharma
Headquarters	Noida, Uttar Pradesh, India
Areas served	Worldwide
Key people	Vijay Shekhar Sharma (CEO);
Products	Paytm Insider; Paytm Payments Bank; Paytm Money; PayPay; Paytm Insurance; Paytm First Games ;
Services	Payment system; Mobile payments;
Revenue	₹9,978 crore (US$1.2 billion) (FY24)
Operating income	₹559 crore (US$67 million) (FY24)
Net income	₹−1,423 crore (US$−170 million) (FY24)
Owners	Vijay Shekhar Sharma (19.42%); Saif Partners (15.41%); Antfin Netherlands (9.89%);
Parent	One97 Communications
Website	paytm.com

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Paytm (an acronym for "pay through mobile") is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida, India.^[4] Paytm was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through QR code payment, Soundbox, Android-based-payment terminal, and online payment gateway.^[5] In partnership with financial institutions, Paytm also offers financial services such as microcredit and buy now, pay later to its consumers and merchants.^[4]

Apart from bill payments and money transfer, the company also provides ticketing services, retail brokerage products and online games.^[6]^[7]^[8]

Paytm's parent company One97 Communications was listed on the Indian stock exchanges on 18 November 2021 after an initial public offering, which was the largest in India at the time.^[9] For the fiscal year 2022–23, Paytm's gross merchandise value (GMV) was reported to be ₹13.2 lakh crore (US$160 billion).^[10]^[11]^[12]^[13]

History

Early history; 2010-2019

Paytm was founded in August 2010 with an initial investment of US$2 million by its founder Vijay Shekhar Sharma in Noida, Delhi NCR. It started off as a prepaid mobile and DTH recharge platform, and later added debit card, postpaid mobile and landline bill payments in 2013.^[14]

In October 2011 Sapphire Ventures (fka SAP Ventures) invested $10 million in One97 Communications Ltd.^[15] By January 2014, the company had launched the Paytm Wallet, which the Indian Railways and Uber added as a payment option.^[16] It launched into e-commerce with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments.^[17] Paytm's registered user base grew from 1.18 crore in August 2014 to 10.4 crore in August 2015. Its travel business crossed $500 million in annualised GMV run rate, with 20 lakh tickets booked per month.^[18]

In March 2015 Paytm received its huge stake from Chinese e-commerce company Alibaba Group, after Ant Financial Services Group, an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.^[19] Soon after, it received backing from Ratan Tata, the MD of Tata Sons.^[20] In August 2016, Paytm raised funding from Mountain Capital, one of Taiwan-based MediaTek's investment funds at a valuation of over $5 billion.^[21] Also in 2016, it launched movies, events and amusement parks ticketing^[22] as well as flight ticket bookings and Paytm QR.^[23] Later that year, it launched rail bookings^[24] and gift cards. California-based PayPal filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.^[25]

In May 2017 Paytm received its biggest round of stake from a single investor – SoftBank, thus bringing the company's valuation to an estimated $10 billion.^[26] In August 2018, Berkshire Hathaway invested $356 million for 3%- 4% stake in Paytm,^[27]^[28] although Berkshire Hathaway confirmed that Warren Buffett was not involved in the transaction.^[29]

In 2017 Paytm became India's first payment app to cross over 10 crore app downloads.^[30] The same year, it launched Paytm Gold,^[31] a product that allowed users to buy as little as ₹1 of pure gold online. It also launched Paytm Payments Bank^[32]^[33] and ‘Inbox’, a messaging platform with in-chat payments.^[34] By 2018, it started allowing merchants to accept Paytm, UPI and card payments directly into their bank accounts at 0% charge.^[35]^[36] It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements.^[37] Its merchant base to grow to more than 70 lakh by March 2018. It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings.^[38]^[39] In January 2018, it entered into a joint venture with Alibaba Group-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform.^[40] It was rebranded as Paytm First Games in June 2019.^[41] In March 2018, Paytm Money was started with an investment of ₹9 crore^[42]^[43] for investment and wealth management.^[44]

In May 2018, the Indian investigative news agency Cobrapost released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of Vijay Shekhar Sharma.^[45]^[46] During the meeting, he reportedly said the company had provided the Government of India with the personal data of Paytm users in the Indian state of Jammu and Kashmir, violating user's privacy and policies.^[47]^[48] Later, BuzzFeed reported that, Sharma has close ties with India's ruling party Bharatiya Janata Party.^[49] Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on Twitter.^[50]^[51] Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".^[52]^[53]

In March 2019 the firm launched a subscription based loyalty program called Paytm First,^[54] and in May 2019, it partnered with Citibank to launch Paytm First credit card^[55]^[56] On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.^[57]

2020-present

In July 2020, Tata Starbucks partnered with Paytm allowing its customers to order food online during the COVID-19 pandemic.^[58]

On 18 September 2020, the firm's official app was briefly unlisted from the Google Play allegedly due to violations of the Play Store's gambling policy.^[59]^[60] The company claimed that Google did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app Google Pay offered similar 'cashback' offers and suffered no repercussions.^[61]^[62]

In July 2021 One97 Communications filed a draft red herring prospectus with the Securities and Exchange Board of India to launch its initial public offering (IPO).^[63]^[64] It launched its IPO in November 2021, raising ₹18,300 crore (US$2.2 billion) at a valuation of US$20 billion.^[65] It was the largest ever IPO in India.^[66] The shares began trading on 18 November 2021, opening at ₹1,950 on the NSE, 9.3% below the upper band of the IPO price range, and closed down more than 27% at ₹1,560,^[67] making it the biggest drop on a listing day in Indian IPO history.^[68]

In December 2021 Paytm launched Paytm Wealth Academy.^[69] In March 2022, the Reserve Bank of India barred Paytm Payments Bank from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.^[70]

On 31 January 2024, Reserve Bank of India, the banking regulator in India, ordered Paytm Payments Bank Ltd to stop the bulk of its activities from 29 February 2024. RBI found that the company did not conduct proper background checks on the source of funds before onboarding clients. This date was further extended to 15 March 2024 as per the updated FAQ.^[71] It may lead to 20% work force cut down. ^[72]

Funding and shareholding

A Paytm KYC point in Kolkata.

Post-IPO shareholding (as of April 2024):^[73]^[74]

Shareholding
Vijay Shekhar Sharma	9.1%
Antfin (Netherlands) Holding B.V	9.88%
Resilient Asset Management B.V	10.28%
Saif lii Mauritius Company Ltd	10.82%

Acquisitions

In 2013, Paytm acquired Plustxt for under $2 million; the platform allowed fast text messaging in Indian languages.^[75]

In 2016, it acquired Delhi-based consumer behaviour prediction platform Shifu^[76] and local services startup Near.in.^[77] In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in, from event management company Only Much Louder (OML).^[78] In 2017, it acquired restaurant deals platform Little and hyperlocal e-commerce company nearbuy.com in 2017, and merged the two companies.^[79]

Paytm acquired the startup Cube26 in January 2018.^[80] In May 2018, Paytm acquired movie ticket booking platform TicketNew from Alibaba Group for around $40 million.^[81] It acquired the hotel booking platform NightStay in 2019.^[82]

In October 2021, Paytm acquired digital lending company CreditMate.^[83]

Other investments

Paytm invested $5 million in auto-rickshaw aggregator and hyperlocal delivery firm Jugnoo in 2015.^[84] In 2016, it invested in logistics startups LogiNext and XpressBees.^[85]^[86] In April 2017, Paytm invested in healthcare artificial intelligence (AI) startup QorQL.^[87] It also invested in mobile loyalty program and analytics startup MobiQuest.^[88]

International expansion

Japan

Paytm established a joint venture with SoftBank and Yahoo! Japan, called PayPay Corporation, to offer services in the Japanese market. Paytm launched the PayPay app, a QR-based payment settlement service, in Japan on 22 October 2018.^[89]

Canada

Paytm Labs Inc. was established in Toronto, Ontario in 2014 as a research and development division.^[90] It recently launched a fraud risk management platform called Pi for fintechs and digital marketplaces where transaction value is high.^[91]^[92]^[93]

Paytm Insider

Paytm Insider is a mobile app that helps to book tickets for Cricket matches, live entertainment shows and sports games online.^[94]^[95]

Charity

During the COVID-19 pandemic in India, Paytm contributed ₹10 to every single user who pays to the PM CARES Fund via their app; within ten days they had collected ₹100 crores in their app. Their 1,200 employees contributed 15 days or even a few months of their salaries to the fund.^[96]

Through their platform, Paytm made 21,000 oxygen concentrators available for people in need,^[97] and donated oxygen plants in 13 worst-hit cities to help hospitals get oxygen.^[98]

In August 2022, Paytm Foundation partnered with the United Nations Environment Program (UNEP) to set up the Air Quality Action Forum (AQAF) to curb air pollution in India.^[99]

References

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^ ^a ^b ^c "Earnings Release - For quarter and year ending March 2024" (PDF). BSE. One97 Communications Limited. Retrieved 29 June 2024.
^ "Adani Group among potential suitors Vijay Shekhar Sharma likely engaged with to buy stake in Paytm parent - CNBC TV18". CNBCTV18. 29 May 2024. Retrieved 29 June 2024.
^ ^a ^b "Outcome of Board Meeting – Financial Results for the quarter and nine months ended 31 December 2021" (PDF). bseindia.
^ Ganguly, Payal. "Paytm promotes SVP Kiran Vasireddy to the position of COO". The Economic Times. Retrieved 4 April 2018.
^ Modi, Ajay (9 January 2019). "Paytm Travel eyes top spot in online bus, flight ticket bookings". Business Standard India. Retrieved 6 June 2022.
^ "Equity investing: Paytm Money app gaining traction". www.thehindubusinessline.com. 19 July 2021. Retrieved 6 June 2022.
^ Bhalla, Tarush (20 May 2020). "Paytm First Games goes international, eyes expansion in South Asian market". mint. Retrieved 6 June 2022.
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^ "Paytm Q4: Fintech Giant Reports Revenue of ₹2,334 cr". HT Tech. 6 May 2023. Retrieved 7 September 2023.
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^ "Untangling Paytm". Business Today. Retrieved 7 December 2021.
^ Dsouza, Sharleen (18 September 2020). "Flipkart, Paytm Now Among India's 10 Most Valuable Brands, HDFC Bank Still No. 1". BloombergQuint. Retrieved 28 March 2022.
^ "The inspiring journey of Paytm Founder Vijay Shekhar Sharma". Paytm Blog. 11 March 2017. Retrieved 4 April 2018.
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^ Chaturvedi, Anumeha (24 August 2017). "Paytm bets on local travel boom, eyes 3-fold business growth". The Economic Times. Retrieved 7 April 2018.
^ "Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97". Paytm Blog. 18 March 2015. Retrieved 7 April 2018.
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^ ANI (31 August 2016). "Paytm receives investment from Mountain Capital". Business Standard India. Retrieved 7 April 2018.
^ Reporter, B. S. (22 March 2016). "Paytm enters online movie ticketing". Business Standard India. Retrieved 7 April 2018.
^ Sahay, Priyanka (14 October 2015). "Paytm launches QR code payment option for wallet app". livemint.com. Retrieved 7 April 2018.
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^ Chanchani, Madhav; Variyar, Mugdha (19 May 2017). "Paytm raises $1.4 billion from Softbank, valuation jumps to over $8 billion". The Economic Times. Retrieved 7 April 2018.
^ Choudhury, Saheli Roy (27 August 2018). "Berkshire Hathaway buys a stake in India's largest digital payments company". CNBC. Retrieved 13 September 2018.
^ Hunnicutt, Trevor. "Berkshire Hathaway buys stake in India's Paytm". U.S. Retrieved 13 September 2018.
^ Philipose, Mobis (29 August 2018). "Warren Buffett's Paytm bet is actually not that big a deal". LiveMint. Retrieved 22 September 2018.
^ Staff (27 December 2017). "Paytm exceeds 100 million downloads on Google Play Store". BGR India. Retrieved 7 April 2018.
^ "Buy, sell gold instantly on Paytm". @businessline. Retrieved 7 April 2018.
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^ "Paytm Payments Bank Officially Launched; CEO Outlines Growth Path". NDTV Gadgets360.com. Retrieved 7 April 2018.
^ "Paytm launches 'Inbox' messaging platform with ability to send or request money and share multimedia messages". Tech2. 7 November 2017. Retrieved 7 April 2018.
^ Paytm (4 December 2017). "Now, existing & new Merchants can accept Paytm, UPI & Card payments directly into their Bank…". Paytm Blog. Retrieved 7 April 2018.
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^ "Savings are now simpler — Introducing Gold Savings Plan & Gold Gifting". Paytm Blog. 15 March 2018. Retrieved 7 April 2018.
^ "Paytm launches two new services under wealth management offering". Business Standard India. Press Trust of India. 15 March 2018. Retrieved 7 April 2018.
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^ Choudhury, Karan (13 March 2018). "Paytm to launch mutual funds, insurance, banking services via payments bank". Business Standard India. Retrieved 4 April 2018.
^ "We have set up Paytm Money to focus on Investment and Wealth Management". Paytm Blog. 10 January 2018. Retrieved 7 April 2018.
^ "Paytm Money gets ₹9 crore from parent One97". TimesOfIndia.
^ "Cobrapost Siting: Paytm Senior VP Claims PMO Demanded Data of Paytm Users". Malavika Balasubramanian. The Quint. 28 May 2018. Retrieved 30 September 2019.
^ "CobraPost Exposé: First Demonetisation Then Data Brokering; Should You Trust Paytm With Your Personal Data?". Aman Sethi. HuffPost. 29 May 2018. Archived from the original on 10 December 2019. Retrieved 30 September 2019.
^ "Did India's Paytm Share User Data With The Indian Government?". Abhisek Baxi. Android Authority. 28 May 2018. Retrieved 30 September 2019.
^ "Cobrapost Expose: Senior VP at Paytm Claims Firm Was Asked to Share User Data with PMO". The Wire. 29 May 2018. Retrieved 29 September 2019.
^ "India's Largest Digital Wallet Has Been Accused Of Handing Over User Data To The Government". Pranav Dixit. BuzzFeed. 26 May 2018. Retrieved 30 September 2019.
^ "We do not share user data with third-parties, government: Paytm". Times of India. 26 May 2018. Retrieved 30 September 2019.
^ "Paytm Accused Of Sharing User Data With Indian Government". PYMNTS. 28 May 2018. Retrieved 30 September 2019.
^ "We do not share user data with third-parties, govt: Paytm". The Hindu. 26 May 2018. Retrieved 30 September 2019.
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^ "'Paytm First' Loyalty Programme Takes on Amazon Prime, Flipkart Plus". NDTV Gadgets 360. 5 March 2019. Retrieved 14 July 2020.
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^ Ahuja, Aakanksha (29 January 2019). "Paytm forays into hotel booking with NightStay acquisition". mint. Retrieved 7 December 2021.
^ "IPO-bound Paytm acquires lending startup CreditMate". The Economic Times. Retrieved 7 December 2021.
^ Poovanna, Sharan (18 April 2016). "Jugnoo raises $10 million in funding round led by Paytm". livemint.com. Retrieved 7 April 2018.
^ "Paytm invests $10 mn in logistics data start-up". Business Standard.
^ "Paytm to replicate Alibaba's logistics strategy with LogiNext". @businessline. Retrieved 7 April 2018.
^ "Paytm Backs AI And Big Data Driven Healthtech Startup QorQL". Inc42 Media. 7 April 2017. Retrieved 7 April 2018.
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^ "Paytm goes global, we now have an app for Canadian bill payments". Paytm. 16 March 2017.
^ "Paytm Insider & Swiggy Steppinout Join Hands To Bring Arijit Singh's 'India Tour'". Businessworld.
^ "Why You Can't Buy IND vs AUS 3rd T20I Match Tickets on Paytm Insider". Sakshi.
^ "Coronavirus: Paytm collects Rs 100 crore for PM-CARES fund from donors". businesstoday.in. Retrieved 16 April 2020.
^ www.ETRetail.com. "Paytm to make available 21,000 oxygen concentrators from May 1st week – ET Retail". ETRetail.com. Retrieved 17 June 2021.
^ Staff Writer (4 May 2021). "Paytm to set up oxygen plants across 13 cities to assist hospitals". mint. Retrieved 17 June 2021.
^ "Paytm Foundation, United Nations Environment Program Join Hands to Establish Air Quality Action Forum". Paytm.

External links

Official website

[1] "Paytm's gaming platform Gamepind rebranded as FirstGames". Business Today.

[fy24-2] "Earnings Release - For quarter and year ending March 2024" (PDF). BSE. One97 Communications Limited. Retrieved 29 June 2024.

[3] "Adani Group among potential suitors Vijay Shekhar Sharma likely engaged with to buy stake in Paytm parent - CNBC TV18". CNBCTV18. 29 May 2024. Retrieved 29 June 2024.

[auto-4] "Outcome of Board Meeting – Financial Results for the quarter and nine months ended 31 December 2021" (PDF). bseindia.

[5] Ganguly, Payal. "Paytm promotes SVP Kiran Vasireddy to the position of COO". The Economic Times. Retrieved 4 April 2018.

[6] Modi, Ajay (9 January 2019). "Paytm Travel eyes top spot in online bus, flight ticket bookings". Business Standard India. Retrieved 6 June 2022.

[7] "Equity investing: Paytm Money app gaining traction". www.thehindubusinessline.com. 19 July 2021. Retrieved 6 June 2022.

[8] Bhalla, Tarush (20 May 2020). "Paytm First Games goes international, eyes expansion in South Asian market". mint. Retrieved 6 June 2022.

[9] "Paytm files for India's largest IPO, eyes $25 bn-$30 bn valuation". Business Standard.

[10] "Paytm Q4: Fintech Giant Reports Revenue of ₹2,334 cr". HT Tech. 6 May 2023. Retrieved 7 September 2023.

[11] Staff Writer (1 April 2021). "Paytm achieves over 1.4 bn transactions in Mar, leads digital payment services". Mint. Retrieved 12 May 2021.

[12] "Untangling Paytm". Business Today. Retrieved 7 December 2021.

[13] Dsouza, Sharleen (18 September 2020). "Flipkart, Paytm Now Among India's 10 Most Valuable Brands, HDFC Bank Still No. 1". BloombergQuint. Retrieved 28 March 2022.

[14] "The inspiring journey of Paytm Founder Vijay Shekhar Sharma". Paytm Blog. 11 March 2017. Retrieved 4 April 2018.

[15] "SAP Ventures Invests $10M In One97 Communications". VCCircle. 10 October 2011. Retrieved 10 February 2019.

[16] "Paytm's big day: railway ticketing platform IRCTC adds Paytm wallet as a payment option". Techcircle. 29 April 2015. Retrieved 4 April 2018.

[17] "Paytm is now powering IRCTC's Payment Gateway". The Financial Express. 16 September 2016. Retrieved 7 April 2018.

[18] Chaturvedi, Anumeha (24 August 2017). "Paytm bets on local travel boom, eyes 3-fold business growth". The Economic Times. Retrieved 7 April 2018.

[19] "Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97". Paytm Blog. 18 March 2015. Retrieved 7 April 2018.

[20] Vardhan, Jai (13 March 2015). "Paytm secures funding from Ratan Tata, plans to have 100M wallet users by year end". Your Story.

[21] ANI (31 August 2016). "Paytm receives investment from Mountain Capital". Business Standard India. Retrieved 7 April 2018.

[22] Reporter, B. S. (22 March 2016). "Paytm enters online movie ticketing". Business Standard India. Retrieved 7 April 2018.

[23] Sahay, Priyanka (14 October 2015). "Paytm launches QR code payment option for wallet app". livemint.com. Retrieved 7 April 2018.

[24] "Now You Can Book Train Tickets Using Paytm". NDTV Gadgets360.com. Retrieved 7 April 2018.

[25] Pani, Priyanka (16 December 2016). "Paytm has copied our logo: PayPal". @businessline.

[26] Chanchani, Madhav; Variyar, Mugdha (19 May 2017). "Paytm raises $1.4 billion from Softbank, valuation jumps to over $8 billion". The Economic Times. Retrieved 7 April 2018.

[27] Choudhury, Saheli Roy (27 August 2018). "Berkshire Hathaway buys a stake in India's largest digital payments company". CNBC. Retrieved 13 September 2018.

[28] Hunnicutt, Trevor. "Berkshire Hathaway buys stake in India's Paytm". U.S. Retrieved 13 September 2018.

[29] Philipose, Mobis (29 August 2018). "Warren Buffett's Paytm bet is actually not that big a deal". LiveMint. Retrieved 22 September 2018.

[30] Staff (27 December 2017). "Paytm exceeds 100 million downloads on Google Play Store". BGR India. Retrieved 7 April 2018.

[31] "Buy, sell gold instantly on Paytm". @businessline. Retrieved 7 April 2018.

[:1-32] "Arun Jaitley launches Paytm Payments Bank". @businessline. Retrieved 4 April 2018.

[33] "Paytm Payments Bank Officially Launched; CEO Outlines Growth Path". NDTV Gadgets360.com. Retrieved 7 April 2018.

[34] "Paytm launches 'Inbox' messaging platform with ability to send or request money and share multimedia messages". Tech2. 7 November 2017. Retrieved 7 April 2018.

[35] Paytm (4 December 2017). "Now, existing & new Merchants can accept Paytm, UPI & Card payments directly into their Bank…". Paytm Blog. Retrieved 7 April 2018.

[36] "Paytm QR now allows merchants to accept Paytm, UPI and Card payments directly into bank account at 0% charge | TMS News". TMS News. Archived from the original on 11 December 2019. Retrieved 7 April 2018.

[:0-37] www.ETtech.com (22 January 2018). "Paytm launches business app on Android for its merchants - ETtech". The Economic Times. Retrieved 7 April 2018.

[38] "Savings are now simpler — Introducing Gold Savings Plan & Gold Gifting". Paytm Blog. 15 March 2018. Retrieved 7 April 2018.

[39] "Paytm launches two new services under wealth management offering". Business Standard India. Press Trust of India. 15 March 2018. Retrieved 7 April 2018.

[40] www.ETtech.com (29 January 2018). "Paytm, AGTech launch mobile gaming platform Gamepind - ETtech". The Economic Times. Retrieved 7 April 2018.

[41] www.ETtech.com. "Paytm rebrands its gaming platform Gamepind as FirstGames - ETtech". The Economic Times. Retrieved 14 July 2020.

[:2-42] Choudhury, Karan (13 March 2018). "Paytm to launch mutual funds, insurance, banking services via payments bank". Business Standard India. Retrieved 4 April 2018.

[43] "We have set up Paytm Money to focus on Investment and Wealth Management". Paytm Blog. 10 January 2018. Retrieved 7 April 2018.

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@@ Line 7: / Line 7: @@
 | logo = Paytm Logo (standalone).svg
 | logo_alt =
+| logo_size = 150px
 | image = Paytm HQ in Noida.jpg
 | image_size =
 | image_alt =
 | image_caption = Paytm headquarters in [[Noida]]
-| trade_name = One 97 Communications Paytm Ltd.
+| trade_name =
 | former_name =
 | type = [[Public limited company|Public]]
@@ Line 20: / Line 21: @@
 *[[E-commerce]]}}
 | founded = {{Start date and age|df=yes|2010|08}} in New Delhi, India
-| founder = Vijay Shekhar Sharma
+| founder = [[Vijay Shekhar Sharma]]
 | hq_location =
 | hq_location_city = [[Noida]], [[Uttar Pradesh]]
 | hq_location_country = India
-| areas_served = {{ubl|[[India]]|[[Japan]]}}
+| areas_served = [[World|Worldwide]]
 | key_people = {{Unbulleted list|Vijay Shekhar Sharma {{small|([[Chief executive officer|CEO]])}}}}
 | products = {{Bulleted_list
@@ Line 39: / Line 40: @@
   | [[Mobile payment]]s
   }}
-| revenue = {{increase}} {{INRConvert|9978|c}} (FY24)<ref name="fy23" />
+| revenue = {{increase}} {{INRConvert|9978|c}} (FY24)<ref name="fy24" />
-| operating_income = {{negative decrease}} {{INRConvert|-1730|c}} (FY23)<ref name="fy23"/>
+| operating_income = {{increase}} {{INRConvert|559|c}} (FY24)<ref name="fy24"/>
-| net_income = {{negative decrease}} {{INRConvert|-1568|c}} (FY23)<ref name="fy23">{{cite web |title=Paytm revenue grows 25% and nears Rs 10,000 Cr in FY24 |url=https://entrackr.com/2024/05/paytm-revenue-grows-25-and-nears-rs-10000-cr-in-fy24/#:~:text=Paytm's%20revenue%20from%20operations%20grew,the%20National%20Stock%20Exchange%20show. |publisher=BSE |access-date=19 May 2023}}</ref>
+| net_income = {{decrease}} {{INRConvert|-1423|c}} (FY24)<ref name="fy24">{{cite web |title=Earnings Release - For quarter and year ending March 2024 |url=https://www.bseindia.com/xml-data/corpfiling/AttachHis/a077612f-e122-4fbf-96fd-c0f199ed6fdc.pdf |website=BSE |publisher=One97 Communications Limited |access-date=29 June 2024}}</ref>
+| owners = {{Unbulleted list|[[Vijay Shekhar Sharma]] (19.42%)|Saif Partners (15.41%)|[[Ant Group|Antfin Netherlands]] (9.89%)<ref>{{cite news |title=Adani Group among potential suitors Vijay Shekhar Sharma likely engaged with to buy stake in Paytm parent - CNBC TV18 |url=https://www.cnbctv18.com/business/startup/adani-group-among-potential-suitors-vijay-shekhar-sharma-likely-engaged-with-for-stake-sale-in-paytm-parent-19419466.htm |access-date=29 June 2024 |work=CNBCTV18 |date=29 May 2024 |language=en}}</ref>}}
-| owners = {{Unbulleted list|[[Vijay Shekhar Sharma]] (9.1%)<ref>{{cite news|url=https://ir.paytm.com/shareholder-profile |title=Paytm IR - Shareholder Profile }}</ref>|[[Antfin Netherlands Holding B.V]] (9.88%)|Saif Iii Mauritius Company Ltd (10.82%)|Resilient Asset Management (10.28%)}}
-| members = 12.31 [[lakh]]<br />(1.23 million)
+| members =
-| members_year = FY24
+| members_year = 2024
 | num_employees =
 | num_employees_year = <!-- Year of num_employees data (if known) -->
@@ Line 52: / Line 53: @@
 }}
-'''Paytm''' (an acronym for "'''pay through mobile'''") is an Indian [[Multinational corporation|multinational]] [[Fintech|financial technology company]], that specializes in [[digital wallet|digital payments]] and [[financial services]], based in [[Noida]], [[India]].<ref name="auto">{{cite news |url=https://www.bseindia.com/xml-data/corpfiling/AttachHis/1f4e1558-d003-4a36-97d6-075a036e8825.pdf |title=Outcome of Board Meeting – Financial Results for the quarter and nine months ended 31 December 2021 |publisher=bseindia}}</ref> Paytm was founded in 2010 by [[Vijay Shekhar Sharma]] under [[One97 Communications]]. The company offers [[mobile payment]] services to consumers and enables merchants to receive payments through [[QR code payment]], Payment Soundbox, Android-based-[[payment terminal]], and online [[payment gateway]].<ref>{{cite news |url=https://economictimes.indiatimes.com/small-biz/hr-leadership/leadership/paytm-promotes-svp-kiran-vasireddy-to-the-position-of-coo/articleshow/59749896.cms |title=Paytm promotes SVP Kiran Vasireddy to the position of COO |newspaper=The Economic Times |access-date=4 April 2018 |last1=Ganguly |first1=Payal}}</ref> In partnership with financial institutions, Paytm also offers financial services such as [[microcredit]] and [[buy now, pay later]] to its consumers and merchants.<ref name="auto"/>
+'''Paytm''' (an acronym for "'''pay through mobile'''") is an Indian [[Multinational corporation|multinational]] [[Fintech|financial technology]] company, that specializes in [[digital wallet|digital payments]] and [[financial services]], based in [[Noida]], India.<ref name="auto">{{cite news |url=https://www.bseindia.com/xml-data/corpfiling/AttachHis/1f4e1558-d003-4a36-97d6-075a036e8825.pdf |title=Outcome of Board Meeting – Financial Results for the quarter and nine months ended 31 December 2021 |publisher=bseindia}}</ref> Paytm was founded in 2010 by [[Vijay Shekhar Sharma]] under [[One97 Communications]]. The company offers [[mobile payment]] services to consumers and enables merchants to receive payments through [[QR code payment]], Soundbox, Android-based-[[payment terminal]], and online [[payment gateway]].<ref>{{cite news |url=https://economictimes.indiatimes.com/small-biz/hr-leadership/leadership/paytm-promotes-svp-kiran-vasireddy-to-the-position-of-coo/articleshow/59749896.cms |title=Paytm promotes SVP Kiran Vasireddy to the position of COO |newspaper=The Economic Times |access-date=4 April 2018 |last1=Ganguly |first1=Payal}}</ref> In partnership with financial institutions, Paytm also offers financial services such as [[microcredit]] and [[buy now, pay later]] to its consumers and merchants.<ref name="auto"/>
 Apart from [[E-commerce payment system|bill payments]] and [[Instant payment|money transfer]], the company also provides [[Electronic ticket|ticketing]] services, [[Broker|retail brokerage]] products and [[online game]]s.<ref>{{cite news |last1=Modi |first1=Ajay |title=Paytm Travel eyes top spot in online bus, flight ticket bookings |url=https://www.business-standard.com/article/companies/paytm-travel-eyes-top-spot-in-online-bus-flight-ticket-bookings-119010801419_1.html |access-date=6 June 2022 |publisher=Business Standard India |date=9 January 2019}}</ref><ref>{{cite news |title=Equity investing: Paytm Money app gaining traction |url=https://www.thehindubusinessline.com/money-and-banking/equity-investing-paytm-money-app-gaining-traction/article35408550.ece |access-date=6 June 2022 |publisher=www.thehindubusinessline.com |date=19 July 2021 }}</ref><ref>{{cite news |last1=Bhalla |first1=Tarush |title=Paytm First Games goes international, eyes expansion in South Asian market |url=https://www.livemint.com/companies/news/paytm-first-games-goes-international-eyes-expansion-in-south-asian-market-11589979115863.html |access-date=6 June 2022 |publisher=mint |date=20 May 2020}}</ref>
@@ Line 59: / Line 60: @@
 == History ==
+===Early history; 2010-2019===
 Paytm was founded in August 2010 with an initial investment of {{USD|2 million}} by its founder [[Vijay Shekhar Sharma]] in [[Noida]], [[National Capital Region (India)|Delhi NCR]]. It started off as a prepaid mobile and [[Direct-to-home television in India|DTH]] recharge platform, and later added debit card, postpaid mobile and landline bill payments in 2013.<ref>{{Cite news|url=https://blog.paytm.com/the-inspiring-journey-of-paytm-founder-vijay-shekhar-sharma-2f9707c9e8c7|title=The inspiring journey of Paytm Founder Vijay Shekhar Sharma|date=2017-03-11|work=Paytm Blog|access-date=2018-04-04}}</ref>
 In October 2011 [[Sapphire Ventures]] (fka SAP Ventures) invested $10 million in One97 Communications Ltd.<ref>{{Cite web|date=2011-10-10|title=SAP Ventures Invests $10M In One97 Communications|url=https://www.vccircle.com/sap-ventures-invests-10m-one97-communications|access-date=2019-02-10|website=VCCircle|language=en-US}}</ref> By January 2014, the company had launched the Paytm Wallet, which the [[Indian Railways]] and [[Uber]] added as a payment option.<ref>{{Cite web|url=http://techcircle.vccircle.com/2015/04/29/paytms-big-day-railway-ticketing-platform-irctc-adds-paytm-wallet-as-a-payment-option/|title=Paytm's big day: railway ticketing platform IRCTC adds Paytm wallet as a payment option|website=Techcircle|language=en-US|access-date=2018-04-04|date=29 April 2015}}</ref> It launched into [[e-commerce]] with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments.<ref>{{Cite news|url=http://www.financialexpress.com/industry/paytm-is-now-powering-irctcs-payment-gateway/379367/|title=Paytm is now powering IRCTC's Payment Gateway|date=2016-09-16|work=The Financial Express|access-date=2018-04-07|language=en-US}}</ref> Paytm's registered user base grew from 1.18 crore in August 2014 to 10.4 crore in August 2015. Its travel business crossed $500 million in annualised [[Gross merchandise volume|GMV]] run rate, with 20 [[lakh]] tickets booked per month.<ref>{{Cite news|last=Chaturvedi|first=Anumeha|date=2017-08-24|title=Paytm bets on local travel boom, eyes 3-fold business growth|work=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-bets-on-local-travel-boom-eyes-3-fold-business-growth/articleshow/60203386.cms|access-date=2018-04-07}}</ref>
-In March 2015 Paytm received its huge stake from Chinese e-commerce company [[Alibaba Group]], after [[Ant Financial|Ant Financial Services Group]], an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.<ref>{{Cite news|date=2015-03-18|title=Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97|work=Paytm Blog|url=https://blog.paytm.com/alibaba-enters-indias-e-commerce-space-with-25-stake-in-paytm-owner-one97-bee30d401031|access-date=2018-04-07}}</ref> Soon after, it received backing from [[Ratan Tata]], the MD of [[Tata Sons]].<ref>{{cite news|last1=Vardhan|first1=Jai|date=13 March 2015|title=Paytm secures funding from Ratan Tata, plans to have 100M wallet users by year end|publisher=Your Story}}</ref> In August 2016, Paytm raised funding from Mountain Capital, one of [[Taiwan]]-based [[MediaTek]]'s investment funds at a valuation of over $5 billion.<ref>{{Cite news|last=ANI|date=2016-08-31|title=Paytm receives investment from Mountain Capital|work=Business Standard India|url=http://www.business-standard.com/article/news-ani/paytm-receives-investment-from-mountain-capital-116083100971_1.html|access-date=2018-04-07}}</ref> Also in 2016, it launched movies, events and amusement parks ticketing<ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-enters-online-movie-ticketing-116032100529_1.html|title=Paytm enters online movie ticketing|last=Reporter|first=B. S.|date=2016-03-22|work=Business Standard India|access-date=2018-04-07}}</ref> as well as flight ticket bookings and Paytm QR.<ref>{{Cite news|url=https://www.livemint.com/Companies/bi91FFdrT4RRFNmkK3sbqN/Paytm-launches-QR-code-payment-option-for-wallet-app.html|title=Paytm launches QR code payment option for wallet app|last=Sahay|first=Priyanka|date=2015-10-14|work=livemint.com|access-date=2018-04-07}}</ref> Later that year, it launched rail bookings<ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-now-lets-you-make-irctc-train-ticket-bookings-1460506|title=Now You Can Book Train Tickets Using Paytm|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and gift cards.
+In March 2015 Paytm received its huge stake from Chinese e-commerce company [[Alibaba Group]], after [[Ant Financial|Ant Financial Services Group]], an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.<ref>{{Cite news|date=2015-03-18|title=Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97|work=Paytm Blog|url=https://blog.paytm.com/alibaba-enters-indias-e-commerce-space-with-25-stake-in-paytm-owner-one97-bee30d401031|access-date=2018-04-07}}</ref> Soon after, it received backing from [[Ratan Tata]], the MD of [[Tata Sons]].<ref>{{cite news|last1=Vardhan|first1=Jai|date=13 March 2015|title=Paytm secures funding from Ratan Tata, plans to have 100M wallet users by year end|publisher=Your Story}}</ref> In August 2016, Paytm raised funding from Mountain Capital, one of [[Taiwan]]-based [[MediaTek]]'s investment funds at a valuation of over $5 billion.<ref>{{Cite news|last=ANI|date=2016-08-31|title=Paytm receives investment from Mountain Capital|work=Business Standard India|url=http://www.business-standard.com/article/news-ani/paytm-receives-investment-from-mountain-capital-116083100971_1.html|access-date=2018-04-07}}</ref> Also in 2016, it launched movies, events and amusement parks ticketing<ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-enters-online-movie-ticketing-116032100529_1.html|title=Paytm enters online movie ticketing|last=Reporter|first=B. S.|date=2016-03-22|work=Business Standard India|access-date=2018-04-07}}</ref> as well as flight ticket bookings and Paytm QR.<ref>{{Cite news|url=https://www.livemint.com/Companies/bi91FFdrT4RRFNmkK3sbqN/Paytm-launches-QR-code-payment-option-for-wallet-app.html|title=Paytm launches QR code payment option for wallet app|last=Sahay|first=Priyanka|date=2015-10-14|work=livemint.com|access-date=2018-04-07}}</ref> Later that year, it launched rail bookings<ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-now-lets-you-make-irctc-train-ticket-bookings-1460506|title=Now You Can Book Train Tickets Using Paytm|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and gift cards. [[California]]-based [[PayPal]] filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.<ref>{{Cite web|url=https://www.thehindubusinessline.com/info-tech/paytm-has-copied-our-logo-paypal/article9430703.ece|title=Paytm has copied our logo: PayPal|first=Priyanka|last=Pani|website=@businessline|date=16 December 2016}}</ref>
 In May 2017 Paytm received its biggest round of stake from a single investor – [[SoftBank Group|SoftBank]], thus bringing the company's valuation to an estimated $10 billion.<ref>{{Cite news|last1=Chanchani|first1=Madhav|last2=Variyar|first2=Mugdha|date=2017-05-19|title=Paytm raises $1.4 billion from Softbank, valuation jumps to over $8 billion|work=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/money/paytm-raises-1-4-billion-from-softbank-valuation-jumps-to-over-8-billion/articleshow/58733667.cms|access-date=2018-04-07}}</ref> In August 2018, [[Berkshire Hathaway]] invested $356 million for 3%- 4% stake in Paytm,<ref>{{Cite news|last=Choudhury|first=Saheli Roy|date=2018-08-27|title=Berkshire Hathaway buys a stake in India's largest digital payments company|work=CNBC|url=https://www.cnbc.com/2018/08/27/berkshire-hathaway-reportedly-in-talks-to-buy-a-stake-in-india-paytm.html|access-date=2018-09-13}}</ref><ref>{{Cite news|last=Hunnicutt|first=Trevor|title=Berkshire Hathaway buys stake in India's Paytm|language=en-US|work=U.S.|url=https://www.reuters.com/article/us-paytm-funding-berkshire/berkshire-hathaway-buys-stake-in-indias-paytm-idUSKCN1LC05F|access-date=2018-09-13}}</ref> although Berkshire Hathaway confirmed that [[Warren Buffett]] was not involved in the transaction.<ref>{{Cite news|last=Philipose|first=Mobis|date=2018-08-29|title=Warren Buffett's Paytm bet is actually not that big a deal|work=LiveMint|url=https://www.livemint.com/Companies/KXfG70iKDykfcbGStNlmgP/Warren-Buffett-Paytm-bet-is-actually-not-that-big-a-deal.html|access-date=2018-09-22}}</ref>
@@ Line 69: / Line 71: @@
 In 2017 Paytm became India's first payment app to cross over 10 crore app downloads.<ref>{{Cite news|url=http://www.bgr.in/news/paytm-exceeds-100-million-downloads-on-google-play-store/|title=Paytm exceeds 100 million downloads on Google Play Store|last=Staff|date=2017-12-27|work=BGR India|access-date=2018-04-07|language=en-US}}</ref> The same year, it launched Paytm Gold,<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/buy-sell-gold-instantly-on-paytm/article9667276.ece|title=Buy, sell gold instantly on Paytm|work=@businessline|access-date=2018-04-07|language=en}}</ref> a product that allowed users to buy as little as [[Indian rupee|₹]]1 of pure gold online. It also launched [[Paytm Payments Bank]]<ref name=":1">{{Cite news|url=https://www.thehindubusinessline.com/companies/arun-jaitley-launches-paytm-payments-bank/article9975256.ece|title=Arun Jaitley launches Paytm Payments Bank|work=@businessline|access-date=2018-04-04|language=en}}</ref><ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-payments-bank-officially-launched-ceo-vijay-shekhar-sharma-outlines-growth-path-1781097|title=Paytm Payments Bank Officially Launched; CEO Outlines Growth Path|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and ‘Inbox’, a messaging platform with in-chat payments.<ref>{{Cite news|url=https://www.firstpost.com/tech/news-analysis/paytm-launches-inbox-messaging-platform-with-ability-to-send-or-request-money-and-share-multimedia-messages-4197793.html|title=Paytm launches 'Inbox' messaging platform with ability to send or request money and share multimedia messages|website=Tech2|language=en-US|access-date=2018-04-07|date=7 November 2017}}</ref> By 2018, it started allowing merchants to accept Paytm, [[Unified Payments Interface|UPI]] and card payments directly into their bank accounts at 0% charge.<ref>{{Cite web|url=https://blog.paytm.com/accepting-payments-from-your-customers-through-paytm-qr-code-is-easier-than-ever-13ed06d8a4ba|title=Now, existing & new Merchants can accept Paytm, UPI & Card payments directly into their Bank…|last=Paytm|date=2017-12-04|website=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite web|url=http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|title=Paytm QR now allows merchants to accept Paytm, UPI and Card payments directly into bank account at 0% charge {{!}} TMS News|website=TMS News|language=en-US|access-date=2018-04-07|archive-url=https://web.archive.org/web/20191211155845/http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|archive-date=11 December 2019|url-status=dead}}</ref> It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements.<ref name=":0">{{Cite news|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-launches-business-app-on-android-for-its-merchants/62604801|title=Paytm launches business app on Android for its merchants - ETtech|last=www.ETtech.com|newspaper=The Economic Times|date=22 January 2018 |language=en|access-date=2018-04-07}}</ref> Its merchant base to grow to more than 70 lakh by March 2018. It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings.<ref>{{Cite news|url=https://blog.paytm.com/savings-are-now-simpler-introducing-gold-savings-plan-gold-gifting-7b6f6a3607f3|title=Savings are now simpler — Introducing Gold Savings Plan & Gold Gifting|date=2018-03-15|work=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-launches-two-new-services-under-wealth-management-offering-118031500452_1.html|title=Paytm launches two new services under wealth management offering|agency=Press Trust of India|date=2018-03-15|work=Business Standard India|access-date=2018-04-07}}</ref> In January 2018, it entered into a joint venture with [[Alibaba Group]]-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform.<ref>{{Cite news|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-agtech-launch-mobile-gaming-platform-gamepind/62689739|title=Paytm, AGTech launch mobile gaming platform Gamepind - ETtech|last=www.ETtech.com|newspaper=The Economic Times|date=29 January 2018 |language=en|access-date=2018-04-07}}</ref> It was rebranded as Paytm First Games in June 2019.<ref>{{Cite news|last=www.ETtech.com|title=Paytm rebrands its gaming platform Gamepind as FirstGames - ETtech|url=https://tech.economictimes.indiatimes.com/news/internet/paytm-rebrands-its-gaming-platform-gamepind-as-firstgames/69816895|access-date=2020-07-14|newspaper=The Economic Times|language=en}}</ref> In March 2018, Paytm Money was started with an investment of ₹9 [[crore]]<ref name=":2">{{Cite news|url=http://www.business-standard.com/article/markets/paytm-plans-to-launch-mutual-funds-insurance-and-banking-services-118031201388_1.html|title=Paytm to launch mutual funds, insurance, banking services via payments bank|last=Choudhury|first=Karan|date=2018-03-13|work=Business Standard India|access-date=2018-04-04}}</ref><ref>{{Cite news|url=https://blog.paytm.com/we-have-set-up-paytm-money-to-focus-on-investment-and-wealth-management-218038c97589|title=We have set up Paytm Money to focus on Investment and Wealth Management|date=2018-01-10|work=Paytm Blog|access-date=2018-04-07}}</ref> for investment and wealth management.<ref>{{cite news |title=Paytm Money gets ₹9 crore from parent One97 |url=https://timesofindia.indiatimes.com/companies/paytm-money-gets-rs-9-crore-from-parent-one97/articleshow/64458994.cms |publisher=TimesOfIndia}}</ref>
+In May 2018, the Indian investigative news agency [[Cobrapost]] released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of [[Vijay Shekhar Sharma]].<ref>{{Cite news|url=https://www.thequint.com/news/politics/cobrapost-paytm-investigation-claim-about-pm-office|title=Cobrapost Siting: Paytm Senior VP Claims PMO Demanded Data of Paytm Users|work=Malavika Balasubramanian|publisher=[[The Quint]]|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|title=CobraPost Exposé: First Demonetisation Then Data Brokering; Should You Trust Paytm With Your Personal Data?|work=Aman Sethi|publisher=[[HuffPost]]|date=29 May 2018|access-date=30 September 2019|archive-url=https://web.archive.org/web/20191210155224/https://www.huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|archive-date=10 December 2019|url-status=dead}}</ref> During the meeting, he reportedly said the company had provided the [[Government of India]] with the personal data of Paytm users in the Indian state of [[Jammu and Kashmir (state)|Jammu and Kashmir]], violating user's privacy and policies.<ref>{{Cite news|url=https://www.androidauthority.com/did-indias-paytm-share-user-data-with-the-government-870102/|title=Did India's Paytm Share User Data With The Indian Government?|publisher=Android Authority|work=Abhisek Baxi|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://thewire.in/media/cobrapost-expose-top-paytm-official-claims-that-firm-was-asked-to-share-user-data-with-pmo|title=Cobrapost Expose: Senior VP at Paytm Claims Firm Was Asked to Share User Data with PMO|publisher=The Wire|date=29 May 2018|access-date=29 September 2019}}</ref> Later, [[BuzzFeed]] reported that, Sharma has close ties with India's ruling party [[Bharatiya Janata Party]].<ref>{{Cite news|url=https://www.buzzfeednews.com/article/pranavdixit/india-paytm-data-sharing-government-jammu-kashmir|title=India's Largest Digital Wallet Has Been Accused Of Handing Over User Data To The Government|work=Pranav Dixit|publisher=[[BuzzFeed]]|date=26 May 2018|access-date=30 September 2019}}</ref> Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on [[Twitter]].<ref>{{Cite news|url=https://timesofindia.indiatimes.com/india/we-do-not-share-user-data-with-third-parties-govt-paytm/articleshow/64333427.cms|title=We do not share user data with third-parties, government: Paytm|publisher=[[Times of India]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.pymnts.com/news/security-and-risk/2018/paytm-user-data-privacy-indian-government/|title=Paytm Accused Of Sharing User Data With Indian Government|publisher=PYMNTS|date=28 May 2018|access-date=30 September 2019}}</ref> Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".<ref>{{Cite news|url=https://www.thehindu.com/business/Industry/we-do-not-share-user-data-with-third-parties-government-paytm/article24000832.ece|title=We do not share user data with third-parties, govt: Paytm|work=[[The Hindu]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.medianama.com/2018/05/223-paytm-cobrapost-sting/|title=Paytm responds to Cobrapost siting, and claims that it never shares users data|work=Rashi Varshney|publisher=Medianama|date=28 May 2018|access-date=30 September 2019}}</ref>
-In March 2019 the firm launched a subscription based loyalty program called Paytm First,<ref>{{Cite web|title='Paytm First' Loyalty Programme Takes on Amazon Prime, Flipkart Plus|url=https://gadgets.ndtv.com/apps/news/paytm-first-subscription-based-loyalty-programme-launched-amazon-prime-flipkart-plus-2003022|access-date=2020-07-14|website=NDTV Gadgets 360|date=5 March 2019 |language=en}}</ref> and in May 2019, it partnered with [[Citibank]] to launch Paytm First [[credit card]]<ref>{{Cite news|url=https://economictimes.indiatimes.com/industry/banking/finance/banking/paytm-launches-credit-card-in-partnership-with-citigroup/articleshow/69327069.cms|title=Paytm ties up with Citibank to launch credit cards|date=2019-05-15|work=The Economic Times|access-date=2019-09-16}}</ref><ref>{{Cite news|title=Paytm Launches Credit Card That Offers Cashback, Works Internationally|url=https://gadgets.ndtv.com/apps/news/paytm-first-credit-card-citi-cashback-2037420|access-date=2020-07-14|website=NDTV Gadgets 360|language=en}}</ref> On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.<ref>{{Cite news|last=Shrivastava|first=Aditi|date=25 November 2019|title=Paytm gets $1 billion topup in latest financing round|newspaper=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/paytm-gets-1-billion-topup-in-latest-financing-round/articleshow/72216174.cms}}</ref> In July 2020, [[Tata Starbucks]] partnered with Paytm allowing its customers to order food online during the [[COVID-19]] pandemic.<ref>{{Cite web|last=Tandon|first=Tarush Bhalla, Suneera|date=2020-06-23|title=Starbucks and Paytm offer diners a contactless experience|url=https://www.livemint.com/industry/retail/starbucks-and-paytm-offer-diners-a-contactless-experience-11592876958648.html|access-date=2020-07-23|website=[[Mint (newspaper)|Mint]]|language=en}}</ref>
+In March 2019 the firm launched a subscription based loyalty program called Paytm First,<ref>{{Cite web|title='Paytm First' Loyalty Programme Takes on Amazon Prime, Flipkart Plus|url=https://gadgets.ndtv.com/apps/news/paytm-first-subscription-based-loyalty-programme-launched-amazon-prime-flipkart-plus-2003022|access-date=2020-07-14|website=NDTV Gadgets 360|date=5 March 2019 |language=en}}</ref> and in May 2019, it partnered with [[Citibank]] to launch Paytm First [[credit card]]<ref>{{Cite news|url=https://economictimes.indiatimes.com/industry/banking/finance/banking/paytm-launches-credit-card-in-partnership-with-citigroup/articleshow/69327069.cms|title=Paytm ties up with Citibank to launch credit cards|date=2019-05-15|work=The Economic Times|access-date=2019-09-16}}</ref><ref>{{Cite news|title=Paytm Launches Credit Card That Offers Cashback, Works Internationally|url=https://gadgets.ndtv.com/apps/news/paytm-first-credit-card-citi-cashback-2037420|access-date=2020-07-14|website=NDTV Gadgets 360|language=en}}</ref> On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.<ref>{{Cite news|last=Shrivastava|first=Aditi|date=25 November 2019|title=Paytm gets $1 billion topup in latest financing round|newspaper=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/paytm-gets-1-billion-topup-in-latest-financing-round/articleshow/72216174.cms}}</ref>
+===2020-present===
+In July 2020, [[Tata Starbucks]] partnered with Paytm allowing its customers to order food online during the [[COVID-19]] pandemic.<ref>{{Cite web|last=Tandon|first=Tarush Bhalla, Suneera|date=2020-06-23|title=Starbucks and Paytm offer diners a contactless experience|url=https://www.livemint.com/industry/retail/starbucks-and-paytm-offer-diners-a-contactless-experience-11592876958648.html|access-date=2020-07-23|website=[[Mint (newspaper)|Mint]]|language=en}}</ref>
+On 18 September 2020, the firm's official app was briefly unlisted from the [[Google Play]] allegedly due to violations of the Play Store's gambling policy.<ref>{{Cite web|last=Paytm|date=18 September 2020|title=Your Money is Safe with us — the Paytm App will be back on Google Play Store shortly.|url=https://blog.paytm.com/your-money-is-safe-with-us-the-paytm-android-app-will-be-back-on-google-play-store-shortly-7de35723cb9d|access-date=18 September 2020|website=Medium|language=en}}</ref><ref>{{Cite news|last=Ishwar|first=Sai|date=18 September 2020|title=Paytm returns hours after Play Store exit over alleged policy violation|work=Business Standard India|url=https://www.business-standard.com/article/companies/paytm-returns-hours-after-play-store-exit-over-alleged-policy-violation-120091801631_1.html|access-date=18 September 2020}}</ref> The company claimed that [[Google]] did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app [[Google Pay (mobile app)|Google Pay]] offered similar 'cashback' offers and suffered no repercussions.<ref>{{Cite web|last=Bhalla|first=Tarush|date=20 September 2020|title=Paytm hits back at Google, terms its brief ban from Play Store as 'arm-twisting'|url=https://www.livemint.com/companies/news/paytm-hits-back-at-google-calls-its-ban-arm-twisting-11600607731444.html|access-date=21 September 2020|website=mint|language=en}}</ref><ref>{{Cite web|last=Paytm|date=20 September 2020|title=The story behind Paytm App's de-listing from Google Play Store|url=https://blog.paytm.com/the-story-behind-paytm-apps-de-listing-from-google-play-store-42b3b6f54da0|access-date=21 September 2020|website=Medium|language=en}}</ref>
 In July 2021 One97 Communications filed a draft [[red herring prospectus]] with the [[Securities and Exchange Board of India]] to launch its [[initial public offering]] (IPO).<ref>{{cite news|title=Red herring, red flags: Top 10 takeaways from Paytm's draft IPO filing|url=https://economictimes.indiatimes.com/tech/startups/paytm-ipo-details-red-herring-red-flags-top-10-takeaways-from-paytms-ipo-filing/articleshow/84473002.cms|access-date=13 November 2021|website=The Economic Times|date=16 July 2021 }}</ref><ref>{{cite news|last1=Nov 11|first1=TIMESOFINDIA COM /|title=Paytm IPO oversubscribed nearly 2 times: FIIs flood issue, domestic mutual funds and HNIs show least interest - Times of India|url=https://timesofindia.indiatimes.com/business/india-business/paytm-ipo-oversubscribed-nearly-2-times-fiis-flood-issue-domestic-mutual-funds-and-hnis-show-least-interest/articleshow/87638119.cms|access-date=13 November 2021|website=The Times of India|date=11 November 2021 |language=en}}</ref> It launched its [[Initial public offering|IPO]] in November 2021, raising {{INRconvert|18300|c}} at a valuation of {{USD}}20 billion.<ref>{{cite news |last1=Choudhury |first1=Deepsekhar |title=Paytm pegs IPO at $20 bn valuation, CEO says 'life to become QSQT' |url=https://www.business-standard.com/article/economy-policy/paytm-pegs-ipo-at-20-bn-valuation-vijay-sharma-says-life-to-become-qsqt-121102800620_1.html |access-date=18 November 2021 |work=Business Standard India |date=28 October 2021}}</ref> It was the largest ever IPO in India.<ref>{{cite web|title=Paytm's IPO ends oversubscribed 1.89 times after a bumpy start|url=https://asia.nikkei.com/Business/Markets/IPO/Paytm-s-IPO-ends-oversubscribed-1.89-times-after-a-bumpy-start|access-date=13 November 2021|website=Nikkei Asia}}</ref> The shares began trading on 18 November 2021, opening at {{INR}}1,950 on the [[National Stock Exchange of India|NSE]], 9.3% below the upper band of the IPO price range, and closed down more than 27% at {{INR}}1,560,<ref>{{cite news |title=Paytm shares make weak debut; tumble over 27 pc |url=https://www.tribuneindia.com/news/business/paytm-shares-make-tepid-debut-list-with-over-9-per-cent-discount-339796 |access-date=22 November 2021 |work=Tribune |language=en}}</ref> making it the biggest drop on a listing day in Indian IPO history.<ref>{{Cite web|last=Ranjan|first=Abhinav|date=2021-11-22|title=Paytm, India's biggest IPO in corporate history, is also the biggest listing day loser|url=https://www.indiatvnews.com/business/markets-paytm-ipo-share-price-listing-day-biggest-loser-list-746174|access-date=2021-11-30|website=www.indiatvnews.com|language=en}}</ref>
-In December 2021 Paytm launched Paytm Wealth Academy.<ref>{{Cite web|last=K.R.Srivats&|title=Paytm launches Paytm Wealth Academy|url=https://www.thehindubusinessline.com/money-and-banking/paytm-launches-paytm-wealth-academy/article37959511.ece|access-date=2022-02-08|website=www.thehindubusinessline.com|date=15 December 2021 |language=en}}</ref>
+In December 2021 Paytm launched Paytm Wealth Academy.<ref>{{Cite web|last=K.R.Srivats&|title=Paytm launches Paytm Wealth Academy|url=https://www.thehindubusinessline.com/money-and-banking/paytm-launches-paytm-wealth-academy/article37959511.ece|access-date=2022-02-08|website=www.thehindubusinessline.com|date=15 December 2021 |language=en}}</ref> In March 2022, the [[Reserve Bank of India]] barred [[Paytm Payments Bank]] from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.<ref>{{Cite news|url=https://www.bloomberg.com/news/articles/2022-03-14/india-said-to-punish-paytm-bank-for-data-leaks-to-chinese-firms|title=Paytm Bank Punished for Sharing Data Abroad, Verification Lapses|newspaper=Bloomberg |date=14 March 2022|via=www.bloomberg.com}}</ref>
+On 31 January 2024, [[Reserve Bank of India]], the banking regulator in India, ordered Paytm Payments Bank Ltd to stop the bulk of its activities from 29 February 2024. RBI found that the company did not conduct proper background checks on the source of funds before onboarding clients. This date was further extended to 15 March 2024 as per the updated FAQ.<ref>{{cite web | url=https://www.rbi.org.in/Scripts/FAQView.aspx?Id=164 | title=Reserve Bank of India - Frequently Asked Questions }}</ref> It may lead to 20% work force cut down. <ref>{{cite web | url=https://inc42.com/buzz/paytm-likely-to-cut-20-workforce-as-part-of-annual-performance-review/ | title=Paytm Likely to Cut 20% Workforce as Part of Annual Performance Review | date=14 March 2024 }}</ref>
 == Funding and shareholding ==
@@ Line 90: / Line 102: @@
 {| class="wikitable"
 |-
+! colspan="2" |Shareholding
-!style="background:#53c2f0; color:#1e2e66;"|Shareholders
-!style="background:#53c2f0; color:#1e2e66;"|Shareholding
 |-
 |  Vijay Shekhar Sharma || 9.1%
 |-
@@ Line 101: / Line 111: @@
 |-
 | Saif lii Mauritius Company Ltd || 10.82%
-|-
-| colspan="2" |
 |}
+== Acquisitions ==
-== Investments and acquisitions ==
-In 2013, Paytm acquired Plustxt for under $2 million. Plustxt was started by IT graduates Pratyush Prasanna, Parag Arora, Lokesh Chauhan and Lohit V that allowed fast text messaging in any [[Languages of India|Indian language]].<ref>{{Cite news|url=https://techcircle.vccircle.com/2013/08/08/one97-acquires-cross-messaging-platform-plustxt-for-under-2m|title=One97 acquires cross-messaging platform Plustxt for under $2M|date=8 August 2013|work=Techcircle|access-date=24 September 2018|language=en-US}}</ref>
+In 2013, Paytm acquired Plustxt for under $2 million; the platform allowed fast text messaging in [[Languages of India|Indian languages]].<ref>{{Cite news|url=https://techcircle.vccircle.com/2013/08/08/one97-acquires-cross-messaging-platform-plustxt-for-under-2m|title=One97 acquires cross-messaging platform Plustxt for under $2M|date=8 August 2013|work=Techcircle|access-date=24 September 2018|language=en-US}}</ref>
-Paytm invested $5 million in [[Auto rickshaw|auto-rickshaw]] aggregator and hyperlocal delivery firm Jugnoo in 2015.<ref>{{Cite news|url=https://www.livemint.com/Companies/N46vHVtsoC6p4YyKnIaTXL/Jugnoo-raises-10-mn-in-funding-round-led-by-Paytm.html|title=Jugnoo raises $10 million in funding round led by Paytm|last=Poovanna|first=Sharan|date=18 April 2016|work=livemint.com|access-date=7 April 2018}}</ref> It also acquired Delhi-based consumer behaviour prediction platform Shifu<ref>{{Cite web|url=https://techcrunch.com/2016/01/04/paytm-shifu/|title=Paytm Acquires Personal Assistant App Shifu To Improve Its Artificial Intelligence Tech – TechCrunch|website=techcrunch.com|date=4 January 2016|language=en-US|access-date=7 April 2018}}</ref> and local services startup Near.in.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-acquires-near-in-to-strengthen-its-presence-in-online-to-offline-space/articleshow/50069177.cms|title=Paytm acquires Near.in to strengthen its presence in online-to-offline space|last=Gooptu|first=Biswarup|date=7 December 2015|work=The Economic Times|access-date=7 April 2018}}</ref> In 2016, it invested in logistics startups LogiNext and XpressBees.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-invests-10-mn-in-logistics-data-start-up-115092300680_1.html|title=Paytm invests $10 mn in logistics data start-up|work=Business Standard}}</ref> Healthcare startup QorQL, which uses artificial intelligence (AI) and big data to assist medical care, received investment from Paytm in April 2017<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-to-replicate-alibabas-logistics-strategy-with-loginext/article9272248.ece|title=Paytm to replicate Alibaba's logistics strategy with LogiNext|work=@businessline|access-date=7 April 2018|language=en}}</ref>  In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in,<ref>{{Cite news|url=https://inc42.com/buzz/paytm-backs-qorql/|title=Paytm Backs AI And Big Data Driven Healthtech Startup QorQL|date=7 April 2017|work=Inc42 Media|access-date=7 April 2018|language=en-US}}</ref> backed by event management company Only Much Louder (OML) and mobile loyalty startup MobiQuest. It also acquired Little and nearbuy.com in 2017.<ref>{{Cite news|url=https://tech.economictimes.indiatimes.com/news/startups/paytm-acquires-majority-stake-in-online-ticketing-platform-insider-in-for-over-rs-35-cr/59571563|title=Paytm acquires majority stake in online ticketing platform Insider.in for around Rs 35 cr|newspaper=The Economic Times|language=en|access-date=7 April 2018|last1=Shankar|first1=Shashwati}}</ref> an India-based, hyper-local eCommerce company. In December 2017, nearbuy.com merged with Little App, while raising fresh capital from Paytm.<ref name="Paytm Blog">{{Cite news|url=https://blog.paytm.com/nearbuy-and-little-merge-to-create-indias-largest-discovery-and-deals-platform-for-local-merchants-af54261e3d5c|title=Nearbuy and Little merge to create India's largest discovery and deals platform for local…|date=6 December 2017|work=Paytm Blog|access-date=7 April 2018}}</ref> As part of the deal, the competitor companies would merge under the leadership of co-founder and CEO Ankur Warikoo, while Paytm would acquire majority ownership of the merged entity.
+In 2016, it acquired Delhi-based consumer behaviour prediction platform Shifu<ref>{{Cite web|url=https://techcrunch.com/2016/01/04/paytm-shifu/|title=Paytm Acquires Personal Assistant App Shifu To Improve Its Artificial Intelligence Tech – TechCrunch|website=techcrunch.com|date=4 January 2016|language=en-US|access-date=7 April 2018}}</ref> and local services startup Near.in.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-acquires-near-in-to-strengthen-its-presence-in-online-to-offline-space/articleshow/50069177.cms|title=Paytm acquires Near.in to strengthen its presence in online-to-offline space|last=Gooptu|first=Biswarup|date=7 December 2015|work=The Economic Times|access-date=7 April 2018}}</ref> In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in, from event management company [[Only Much Louder]] (OML).<ref>{{Cite news|url=https://tech.economictimes.indiatimes.com/news/startups/paytm-acquires-majority-stake-in-online-ticketing-platform-insider-in-for-over-rs-35-cr/59571563|title=Paytm acquires majority stake in online ticketing platform Insider.in for around Rs 35 cr|newspaper=The Economic Times|language=en|access-date=7 April 2018|last1=Shankar|first1=Shashwati}}</ref> In 2017, it acquired restaurant deals platform Little and hyperlocal e-commerce company nearbuy.com in 2017, and merged the two companies.<ref>{{cite news |title=Paytm acquires Nearbuy and Little, to merge both |url=https://www.livemint.com/Companies/KTsJ4Szt1ORbpRVMDHMCwL/Paytm-acquires-Nearbuy-and-Little-to-merge-both.html |access-date=29 June 2024 |work=Mint}}</ref>
-The company acquired the startup Cube26 in January 2018 <ref>{{cite news|url=https://timesofindia.indiatimes.com/deals/-ma/paytm-acquires-flipkart-backed-startup-cube26/articleshow/64646730.cms|title=Paytm acquires Flipkart-backed startup Cube26|date=19 June 2018|work=[[The Times of India]]|author=TNN|access-date=30 July 2018}}</ref> and hotel booking platform NightStay in 2019.<ref>{{cite news|last1=Ahuja|first1=Aakanksha|title=Paytm forays into hotel booking with NightStay acquisition|url=https://www.livemint.com/companies/news/paytm-forays-into-hotel-booking-with-nighstay-acquisition-1548764249112.html|access-date=7 December 2021|work=mint|date=29 January 2019|language=en}}</ref>
+Paytm acquired the startup Cube26 in January 2018.<ref>{{cite news|url=https://timesofindia.indiatimes.com/deals/-ma/paytm-acquires-flipkart-backed-startup-cube26/articleshow/64646730.cms|title=Paytm acquires Flipkart-backed startup Cube26|date=19 June 2018|work=[[The Times of India]]|author=TNN|access-date=30 July 2018}}</ref> In May 2018, Paytm acquired movie ticket booking platform TicketNew from [[Alibaba Group]] for around $40 million.<ref>{{cite news |last1=Sahay |first1=Priyanka |title=Paytm acquires Alibaba-backed TicketNew for around $40 million |url=https://www.moneycontrol.com/news/business/startup/paytm-acquires-alibaba-backed-ticketnew-for-around-40-million-2573685.html |access-date=29 June 2024 |work=Moneycontrol |date=25 May 2018}}</ref> It acquired the hotel booking platform NightStay in 2019.<ref>{{cite news|last1=Ahuja|first1=Aakanksha|title=Paytm forays into hotel booking with NightStay acquisition|url=https://www.livemint.com/companies/news/paytm-forays-into-hotel-booking-with-nighstay-acquisition-1548764249112.html|access-date=7 December 2021|work=mint|date=29 January 2019|language=en}}</ref>
-Paytm board has approved a resolution that would allot 47,042 equity shares to 60 employees under its ESOP Scheme 2008 and ESOP Scheme 2019.<ref>{{Cite web|last1=Upadhyay|first1=Harsh|last2=Tyagi|first2=Gaurav|date=14 June 2021|title=Exclusive: Paytm allots stock options worth $12 Mn to existing and former employees|url=https://entrackr.com/2021/06/exclusive-paytm-allots-stock-options-worth-12-mn-to-existing-and-former-employees/|access-date=17 June 2021|website=Entrackr|language=en-US}}</ref>
 In October 2021, Paytm acquired digital lending company CreditMate.<ref>{{cite news|title=IPO-bound Paytm acquires lending startup CreditMate|url=https://economictimes.indiatimes.com/tech/startups/ipo-bound-paytm-acquires-lending-startup-creditmate/articleshow/86749292.cms|access-date=7 December 2021|work=The Economic Times}}</ref>
+===Other investments===
+Paytm invested $5 million in [[Auto rickshaw|auto-rickshaw]] aggregator and hyperlocal delivery firm Jugnoo in 2015.<ref>{{Cite news|url=https://www.livemint.com/Companies/N46vHVtsoC6p4YyKnIaTXL/Jugnoo-raises-10-mn-in-funding-round-led-by-Paytm.html|title=Jugnoo raises $10 million in funding round led by Paytm|last=Poovanna|first=Sharan|date=18 April 2016|work=livemint.com|access-date=7 April 2018}}</ref> In 2016, it invested in logistics startups LogiNext and XpressBees.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-invests-10-mn-in-logistics-data-start-up-115092300680_1.html|title=Paytm invests $10 mn in logistics data start-up|work=Business Standard}}</ref><ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-to-replicate-alibabas-logistics-strategy-with-loginext/article9272248.ece|title=Paytm to replicate Alibaba's logistics strategy with LogiNext|work=@businessline|access-date=7 April 2018|language=en}}</ref> In April 2017, Paytm invested in healthcare artificial intelligence (AI) startup QorQL.<ref>{{Cite news|url=https://inc42.com/buzz/paytm-backs-qorql/|title=Paytm Backs AI And Big Data Driven Healthtech Startup QorQL|date=7 April 2017|work=Inc42 Media|access-date=7 April 2018|language=en-US}}</ref> It also invested in mobile loyalty program and analytics startup MobiQuest.<ref>{{cite news |title=Paytm invests in loyalty program and analytics startup MobiQuest |url=https://www.moneycontrol.com/news/business/startup/paytm-invests-in-loyalty-program-and-analytics-startup-mobiquest-2328525.html |access-date=29 June 2024 |work=Moneycontrol}}</ref>
 == International expansion ==
@@ Line 126: / Line 135: @@
 == Paytm Insider ==
 Paytm Insider is a mobile app that helps to book tickets for Cricket matches, live entertainment shows and sports games online.<ref>{{cite news|url=http://everythingexperiential.businessworld.in/article/Paytm-Insider-Swiggy-Steppinout-Join-Hands-To-Bring-Arijit-Singh-s-India-Tour-/16-11-2022-454396/|title=Paytm Insider & Swiggy Steppinout Join Hands To Bring Arijit Singh's 'India Tour'|work=Businessworld}}</ref><ref>{{cite news|url=https://english.sakshi.com/news/sports/why-you-cant-buy-ind-vs-aus-3rd-t20i-match-tickets-paytm-insider-161072|title=Why You Can't Buy IND vs AUS 3rd T20I Match Tickets on Paytm Insider|work=Sakshi}}</ref>
-== Controversies ==
-[[California]]-based [[PayPal]] filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.<ref>{{Cite web|url=https://www.thehindubusinessline.com/info-tech/paytm-has-copied-our-logo-paypal/article9430703.ece|title=Paytm has copied our logo: PayPal|first=Priyanka|last=Pani|website=@businessline|date=16 December 2016}}</ref>
-In May 2018, the Indian investigative news agency [[Cobrapost]] released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of [[Vijay Shekhar Sharma]].<ref>{{Cite news|url=https://www.thequint.com/news/politics/cobrapost-paytm-investigation-claim-about-pm-office|title=Cobrapost Siting: Paytm Senior VP Claims PMO Demanded Data of Paytm Users|work=Malavika Balasubramanian|publisher=[[The Quint]]|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|title=CobraPost Exposé: First Demonetisation Then Data Brokering; Should You Trust Paytm With Your Personal Data?|work=Aman Sethi|publisher=[[HuffPost]]|date=29 May 2018|access-date=30 September 2019|archive-url=https://web.archive.org/web/20191210155224/https://www.huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|archive-date=10 December 2019|url-status=dead}}</ref> During the meeting, he reportedly said the company had provided the [[Government of India]] with the personal data of Paytm users in the Indian state of [[Jammu and Kashmir (state)|Jammu and Kashmir]], violating user's privacy and policies.<ref>{{Cite news|url=https://www.androidauthority.com/did-indias-paytm-share-user-data-with-the-government-870102/|title=Did India's Paytm Share User Data With The Indian Government?|publisher=Android Authority|work=Abhisek Baxi|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://thewire.in/media/cobrapost-expose-top-paytm-official-claims-that-firm-was-asked-to-share-user-data-with-pmo|title=Cobrapost Expose: Senior VP at Paytm Claims Firm Was Asked to Share User Data with PMO|publisher=The Wire|date=29 May 2018|access-date=29 September 2019}}</ref> Later, [[BuzzFeed]] reported that, Sharma has close ties with India's ruling party [[Bharatiya Janata Party]].<ref>{{Cite news|url=https://www.buzzfeednews.com/article/pranavdixit/india-paytm-data-sharing-government-jammu-kashmir|title=India's Largest Digital Wallet Has Been Accused Of Handing Over User Data To The Government|work=Pranav Dixit|publisher=[[BuzzFeed]]|date=26 May 2018|access-date=30 September 2019}}</ref> Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on [[Twitter]].<ref>{{Cite news|url=https://timesofindia.indiatimes.com/india/we-do-not-share-user-data-with-third-parties-govt-paytm/articleshow/64333427.cms|title=We do not share user data with third-parties, government: Paytm|publisher=[[Times of India]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.pymnts.com/news/security-and-risk/2018/paytm-user-data-privacy-indian-government/|title=Paytm Accused Of Sharing User Data With Indian Government|publisher=PYMNTS|date=28 May 2018|access-date=30 September 2019}}</ref> Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".<ref>{{Cite news|url=https://www.thehindu.com/business/Industry/we-do-not-share-user-data-with-third-parties-government-paytm/article24000832.ece|title=We do not share user data with third-parties, govt: Paytm|work=[[The Hindu]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.medianama.com/2018/05/223-paytm-cobrapost-sting/|title=Paytm responds to Cobrapost siting, and claims that it never shares users data|work=Rashi Varshney|publisher=Medianama|date=28 May 2018|access-date=30 September 2019}}</ref>
-Paytm has alleged that the [[List of telecom companies in India|Indian telecom companies]] are not blocking numbers used for [[phishing]] activities and sued them for ₹100 crores in the Delhi High Court.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-moves-delhi-hc-claiming-telcos-not-stopping-phishing-over-networks-120052901684_1.html|title=Paytm moves Delhi HC claiming telcos not stopping 'phishing' over networks|work=Business Standard}}</ref>
-On 18 September 2020, the firm's official app was briefly unlisted from the [[Google Play]] allegedly due to violations of the Play Store's gambling policy.<ref>{{Cite web|last=Paytm|date=18 September 2020|title=Your Money is Safe with us — the Paytm App will be back on Google Play Store shortly.|url=https://blog.paytm.com/your-money-is-safe-with-us-the-paytm-android-app-will-be-back-on-google-play-store-shortly-7de35723cb9d|access-date=18 September 2020|website=Medium|language=en}}</ref><ref>{{Cite news|last=Ishwar|first=Sai|date=18 September 2020|title=Paytm returns hours after Play Store exit over alleged policy violation|work=Business Standard India|url=https://www.business-standard.com/article/companies/paytm-returns-hours-after-play-store-exit-over-alleged-policy-violation-120091801631_1.html|access-date=18 September 2020}}</ref> The company claimed that [[Google]] did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app [[Google Pay (mobile app)|Google Pay]] offered similar 'cashback' offers and suffered no repercussions.<ref>{{Cite web|last=Bhalla|first=Tarush|date=20 September 2020|title=Paytm hits back at Google, terms its brief ban from Play Store as 'arm-twisting'|url=https://www.livemint.com/companies/news/paytm-hits-back-at-google-calls-its-ban-arm-twisting-11600607731444.html|access-date=21 September 2020|website=mint|language=en}}</ref><ref>{{Cite web|last=Paytm|date=20 September 2020|title=The story behind Paytm App's de-listing from Google Play Store|url=https://blog.paytm.com/the-story-behind-paytm-apps-de-listing-from-google-play-store-42b3b6f54da0|access-date=21 September 2020|website=Medium|language=en}}</ref>
-In March 2022, the [[Reserve Bank of India]] barred [[Paytm Payments Bank]] from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.<ref>{{Cite news|url=https://www.bloomberg.com/news/articles/2022-03-14/india-said-to-punish-paytm-bank-for-data-leaks-to-chinese-firms|title=Paytm Bank Punished for Sharing Data Abroad, Verification Lapses|newspaper=Bloomberg |date=14 March 2022|via=www.bloomberg.com}}</ref>
-On 31 January 2024, [[Reserve Bank of India]], the banking regulator in India, ordered Paytm Payments Bank Ltd to stop the bulk of its activities from 29 February 2024. RBI found that the company did not conduct proper background checks on the source of funds before onboarding clients. This date was further extended to 15 March 2024 as per the updated FAQ.<ref>{{cite web | url=https://www.rbi.org.in/Scripts/FAQView.aspx?Id=164 | title=Reserve Bank of India - Frequently Asked Questions }}</ref> It may lead to 20% work force cut down. <ref>{{cite web | url=https://inc42.com/buzz/paytm-likely-to-cut-20-workforce-as-part-of-annual-performance-review/ | title=Paytm Likely to Cut 20% Workforce as Part of Annual Performance Review | date=14 March 2024 }}</ref>
 == Charity ==

v t e Mobile payment software
Active	2C2P Adyen Alipay Amazon Pay Apple Cash Apple Pay Atom Technologies Bancomat Pay bKash Blik Boku Carta Worldwide Cash App CDS Global Circle Easypaisa EnStream Ensygnia EServGlobal Fitbit Pay FreeCharge Garmin Pay GCash Google Pay Google Pay app Google Wallet Gopay iDEAL Interac e-Transfer JazzCash Jumio KakaoPay Line Pay Maya Mercado Pago Mir Pay MobiKwik Mobile Suica MobilePay Mopay M-Pesa Nagad NPCI IMPS UPI BHIM Naver Pay NEFT Orange Money Osaifu-Keitai Oxigen Services PayAnywhere PayMate PayMe PayNow PayPal Braintree iZettle Paydiant Venmo PayPay Paytm Payworld Paze PhonePe Pix Qiwi Revolut Samsung Pay Samsung Wallet Spice Digital Swish Touch 'n Go eWallet TWINT UnionPay app Vipps Wave Money WeChat Pay Wizzit YooMoney Zelle
Defunct	AirTag Bell ID CurrentC Fortumo Google Wallet (2011-2018) Kuapay Lemon Wallet LG Pay Microsoft Pay Paym Pingit Simpay Softcard Tagpay Tez vcash Zapp Znap
Category

v t e Payment service providers
Active	Adyen Airtel Payments Bank Amazon Pay Ant Group Apple Card Pay Wallet Atom BHIM bKash BillDesk Block Afterpay Cash App Square BPAY Cashfree Chase Paymentech WePay CNG Dwolla Freecharge Global Payments Gopay Ingenico Klarna Mi-Pay Mir MobiKwik Nagad Nexi Nuvei Opayo Oxigen Services Passport Paya Paymentwall Payoneer PayPal Braintree Zettle Venmo Xoom PayPoint Paysafe Neteller Openbucks paysafecard Skrill Paytm PayU PhonePe POLi Payments QRIS Quahl Red Dot Payment Remita Sarvatra Technologies Shift4 Stripe Tata Neu Tencent Verifone VersaPay Veem WebMoney Worldline SA Worldpay, Inc. YooMoney Zeta
Defunct	Billpoint C2it Clinkle Wirecard PayDirect Qiwi Tez Ukash Zong
Category List

v t e Financial technology in India
Payment gateways	Airtel Payments Bank Atom BharatPe BHIM Cashfree Cred BillDesk CCAvenue PayU Razorpay Sarvatra Technologies Zeta
Mobile wallets	Dhani Freecharge MobiKwik Oxigen Paytm Payworld PhonePe
Online investments	Coin ET Money FundsIndia Kuvera.in Scripbox Zerodha
Lending	Bajaj Finance Paisabazaar Moneyview Capital First Ltd. Fullerton India Credit Company Limited