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{{Short description|Model of communication}}
[[File:Two step flow of communication.png|thumb|Two-step Flow of Communication Model, by Lazarsfeld and Katz (1955)]]
[[File:Two step flow of communication.png|thumb|Two-step Flow of Communication Model, by Lazarsfeld and Katz (1955)]]
The '''two-step flow of communication model''' says that most people form their opinions under the influence of [[opinion leader]]s, who in turn are influenced by the [[mass media]]. In contrast to the one-step flow of the [[Hypodermic needle model|hypodermic needle model or magic bullet theory]], which holds that people are directly influenced by mass media, according to the two-step flow model, ideas flow from mass media to opinion leaders, and from them to a wider population. Opinion leaders pass on their own interpretation of information in addition to the actual media content.
The '''two-step flow of communication model''' says that most people form their opinions under the influence of [[opinion leader]]s, who in turn are influenced by the [[mass media]]. In contrast to the one-step flow of the [[Hypodermic needle model|hypodermic needle model or magic bullet theory]], which holds that people are directly influenced by mass media, according to the two-step flow model, ideas flow from mass media to opinion leaders, and from them to a wider population. Opinion leaders pass on their own interpretation of information in addition to the actual media content.
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== Basic overview ==
== Basic overview ==
The theory is based on a 1940s study on social influence that states that media effects are indirectly established through the personal influence of opinion leaders. The majority of people receive much of their information and are influenced by the media secondhand, through the personal influence of opinion leaders.
The theory is based on a 1940s study on social influence that states that media effects are indirectly established through the personal influence of opinion leaders. The majority of people receive much of their information and are influenced by the media secondhand, through the personal influence of opinion leaders.

{{Further|Multi-step flow theory}}


== Concept ==
== Concept ==
Line 9: Line 12:


== About ==
== About ==
The two-step flow of communication model hypothesizes that ideas flow from mass media to [[opinion leader]]s, and from them to a wider population. It was first introduced by [[sociologist]] [[Paul Lazarsfeld]] ''et al.'' in 1944<ref>Paul Felix Lazarsfeld, [[Bernard Berelson]], Hazel Gaudet, ''The people's choice: how the voter makes up his mind in a presidential campaign'', Columbia University Press, 1944, p. 151''ff''</ref> and elaborated by [[Elihu Katz]] and Lazarsfeld in 1955<ref name="Katz & Lazarsfeld">{{cite book|first1=Elihu|last1=Katz |authorlink1=Elihu Katz|first2=Paul Felix|last2=Lazarsfeld |authorlink2=Paul Lazarsfeld|title=Personal Influence: the Part Played by People in the Flow of Mass Communications|date=1955|isbn=978-1-4128-0507-0| pages=309''ff''}}</ref> and subsequent publications.<ref>{{cite journal|first=Elihu|last=Katz|authorlink=Elihu Katz|title=The Two-Step Flow of Communication: An Up-To-Date Report on a Hypothesis|journal=[[Public Opinion Quarterly]]|publisher=[[Oxford University Press]]|location=Oxford, England|volume=21|issue=1|date=Spring 1957|pages=61–78|doi=10.1086/266687|jstor=2746790}}</ref><ref>{{cite journal|first=Elihu|last=Katz|authorlink=Elihu Katz|title=The Two-Step Flow of Communication: An Up-To-Date Report on a Hypothesis|journal=[[University of Pennsylvania Scholarly Commons]]|publisher=[[University of Pennsylvania]]|location=Philadelphia, Pennsylvania, USA|volume=21|issue=1|date=Spring 1957|pages=61–78|url=https://repository.upenn.edu/cgi/viewcontent.cgi?article=1279&context=asc_papers}}</ref> [[Melvin DeFleur]] and [[Sheoron Lowery]] argue the book was much more than a simple research report: it was an effort to interpret the authors' research within a framework of conceptual schemes, theoretical issues, and research findings drawn broadly from the scientific study of small groups <ref>{{cite book|first1=Melvin|last1=DeFleur|authorlink1=Melvin DeFleur|first2=Shearon|last2=Lowery|authorlink2=Sheoron Lowery|title=Milestones In Mass Communication Research|url=https://archive.org/details/milestonesinmass0000lowe|url-access=registration|chapter=Personal influence: Two-Step Flow of Communication|publisher=[[Longman|Longman Inc.]]|location=London, England|date=1983|isbn=978-0801314377|page=[https://archive.org/details/milestonesinmass0000lowe/page/179 179]}}</ref> Unlike the [[hypodermic needle model]], which considers mass media effects to be direct, the two-step flow model stresses human agency.
The two-step flow of communication model hypothesizes that ideas flow from mass media to [[opinion leader]]s, and from them to a wider population. It was first introduced by [[sociologist]] [[Paul Lazarsfeld]] ''et al.'' in 1944<ref>Paul Felix Lazarsfeld, [[Bernard Berelson]], Hazel Gaudet, ''The people's choice: how the voter makes up his mind in a presidential campaign'', Columbia University Press, 1944, p. 151''ff''</ref> and elaborated by [[Elihu Katz]] and Lazarsfeld in 1955<ref name="Katz & Lazarsfeld">{{cite book|first1=Elihu|last1=Katz |authorlink1=Elihu Katz|first2=Paul Felix|last2=Lazarsfeld |authorlink2=Paul Lazarsfeld|title=Personal Influence: the Part Played by People in the Flow of Mass Communications|date=1955|isbn=978-1-4128-0507-0| pages=309''ff''}}</ref> and subsequent publications.<ref>{{cite journal |last1=Katz |first1=Elihu |title=The Two-Step Flow of Communication: An Up-To-Date Report on an Hypothesis |journal=Public Opinion Quarterly |date=1 January 1957 |volume=21 |issue=1 |pages=61–78 |doi=10.1086/266687 |jstor=266687 |url=https://repository.upenn.edu/asc_papers/271/ }}</ref> [[Melvin DeFleur]] and [[Sheoron Lowery]] argue the book was much more than a simple research report: it was an effort to interpret the authors' research within a framework of conceptual schemes, theoretical issues, and research findings drawn broadly from the scientific study of small groups.<ref>{{cite book|first1=Melvin|last1=DeFleur|authorlink1=Melvin DeFleur|first2=Shearon|last2=Lowery|authorlink2=Sheoron Lowery|title=Milestones In Mass Communication Research|url=https://archive.org/details/milestonesinmass0000lowe|url-access=registration|chapter=Personal influence: Two-Step Flow of Communication|publisher=[[Longman|Longman Inc.]]|location=London, England|date=1983|isbn=978-0801314377|page=[https://archive.org/details/milestonesinmass0000lowe/page/179 179]}}</ref> Unlike the [[hypodermic needle model]], which considers mass media effects to be direct, the two-step flow model stresses human agency.


For example, in the field of [[science communication]], Matthew Nisbet describes the use of opinion leaders as intermediaries between scientists and the public as a way to reach the public via trained individuals who are more closely engaged with their communities, such as "teachers, business leaders, attorneys, policymakers, neighborhood leaders, students, and media professionals." Examples of initiatives that take this approach include Science & Engineering Ambassadors, sponsored by the [[National Academy of Sciences]], and Science Booster Clubs, coordinated by the [[National Center for Science Education]].<ref>{{cite journal |last1=Nisbet |first1=Matthew |title=Ambassadors for Science: Harnessing the Power of Opinion-Leaders across Communities |journal=[[Skeptical Inquirer]] |publisher=[[Center for Inquiry]]|location=Amherst, New York|date=2018 |volume=42 |issue=2 |pages=30–31 |url=https://www.csicop.org/si/show/ambassadors_for_science |accessdate=1 June 2018}}</ref>
For example, in the field of [[science communication]], [[Matthew Nisbet]] describes the use of opinion leaders as intermediaries between scientists and the public as a way to reach the public via trained individuals who are more closely engaged with their communities, such as "teachers, business leaders, attorneys, policymakers, neighborhood leaders, students, and media professionals." Examples of initiatives that take this approach include Science & Engineering Ambassadors, sponsored by the [[National Academy of Sciences]], and Science Booster Clubs, coordinated by the [[National Center for Science Education]].<ref>{{cite journal |last1=Nisbet |first1=Matthew |title=Ambassadors for Science: Harnessing the Power of Opinion-Leaders across Communities |journal=[[Skeptical Inquirer]] |publisher=[[Center for Inquiry]]|location=Amherst, New York|date=2018 |volume=42 |issue=2 |pages=30–31 |url=https://www.csicop.org/si/show/ambassadors_for_science |accessdate=1 June 2018}}</ref>


According to Lazarsfeld and Katz, mass media information is channeled to the "masses" through [[opinion leadership]]. The people with most access to media, and having a more literate understanding of media content, explain and diffuse the content to others.<ref name="Katz & Lazarsfeld"/>
According to Lazarsfeld and Katz, mass media information is channeled to the "masses" through [[opinion leadership]]. The people with most access to media, and having a more literate understanding of media content, explain and diffuse the content to others.<ref name="Katz & Lazarsfeld"/>


Based on the two-step flow hypothesis, the term "personal influence" came to illustrate the process intervening between the media's direct message and the audience's reaction to that message. Opinion leaders tend to be similar to those they influence—based on personality, interests, demographics, or socio-economic factors. These leaders tend to influence others to change their attitudes and behaviors. The two-step theory refined the ability to predict how media messages influence audience behavior and explains why certain media campaigns do not alter audiences' attitudes. This hypothesis provided a basis for the two-step flow theory of [[mass communication]].<ref>"Two Step Flow Theory." Opleidingswebsite Communicatiewetenschap (CW) En Communication Studies (CS). University of Twente, 9 September 2004. Web. 11 April 2010. <{{cite web |url=http://www.cw.utwente.nl/theorieenoverzicht/Levels%20of%20theories/macro/Two-Step%20Flow%20Theory.doc/ |title=Archived copy |access-date=2010-04-11 |url-status=dead |archive-url=https://archive.is/20120724085010/http://www.cw.utwente.nl/theorieenoverzicht/Levels%20of%20theories/macro/Two-Step%20Flow%20Theory.doc/ |archive-date=2012-07-24 }}>.</ref>
Based on the two-step flow hypothesis, the term "personal influence" came to illustrate the process intervening between the media's direct message and the audience's reaction to that message. Opinion leaders tend to be similar to those they influence—based on personality, interests, demographics, or socio-economic factors. These leaders tend to influence others to change their attitudes and behaviors. The two-step theory refined the ability to predict how media messages influence audience behavior and explains why certain media campaigns do not alter audiences' attitudes. This hypothesis provided a basis for the two-step flow theory of [[mass communication]].<ref>"Two Step Flow Theory." Opleidingswebsite Communicatiewetenschap (CW) En Communication Studies (CS). University of Twente, 9 September 2004. Web. 11 April 2010. <{{cite web |url=http://www.cw.utwente.nl/theorieenoverzicht/Levels%20of%20theories/macro/Two-Step%20Flow%20Theory.doc/ |title=Two Step Flow Theory |access-date=2010-04-11 |url-status=dead |archive-url=https://archive.today/20120724085010/http://www.cw.utwente.nl/theorieenoverzicht/Levels%20of%20theories/macro/Two-Step%20Flow%20Theory.doc/ |archive-date=2012-07-24 }}>.</ref>


=== Contemporary debate ===
=== Contemporary debate ===


In the times of digital social media, the more than six decade old theory sparks much new interest. The fact that massive databases are being used to send tailor-made messages to individuals lead back to the idea of a "one-step flow of communication".<ref>Bennett, W. L., & Manheim, J. B. (2006). The One-Step Flow of Communication. The Annals of the American Academy of Political and Social Science, 608(1), 213–232. http://doi.org/10.1177/0002716206292266</ref> The idea is a kind of [[Hypodermic needle model|Hypodermic needle / magic bullet model]], with the capacity of [[big data]] analytics informed [[mass customization]]. Empirical studies by other scholars, in contrast, have found that modern [[social media]] platforms, like [[Twitter]], exhibit clear evidence of a two-step flow of communication (see Figure).<ref name="HilbertTwostep">Hilbert, M., Vasquez, J., Halpern, D., Valenzuela, S., & Arriagada, E. (2016). [http://doi.org/10.1177/0894439316639561 One Step, Two Step, Network Step? Complementary Perspectives on Communication Flows in Twittered Citizen Protests]. [[Social Science Computer Review]]. Freely available at http://escholarship.org/uc/item/0nn4p7mv</ref><ref>Choi, S. (2014). The Two-Step Flow of Communication in Twitter-Based Public Forums. Social Science Computer Review, 0894439314556599</ref> Many [[social media]] users obtain their news from [[celebrities]] or other amplifying opinion leaders, who again get informed by [[mass media]] or by individuals with specific insights. The fine-grained digital footprint of [[social media]] also suggests that there are more than simply the one-step and two-step modes of communication flow, leading the search for more complex '''Multistep Flow Models''' based on distinct network structures.<ref name="HilbertTwostep"/><ref>Stansberry, K. (2012). One-step, two-step, or multi-step flow: the role of influencers in information processing and dissemination in online, interest-based publics. PhD Dissertation presented to the School of Journalism and Communication, University of Oregon.</ref>
In the times of digital social media, the more than six decade old theory sparks much new interest. The fact that massive databases are being used to send tailor-made messages to individuals leads back to the idea of a "one-step flow of communication".<ref>{{cite journal |last1=Bennett |first1=W. Lance |last2=Manheim |first2=Jarol B. |title=The One-Step Flow of Communication |journal=The Annals of the American Academy of Political and Social Science |date=November 2006 |volume=608 |issue=1 |pages=213–232 |doi=10.1177/0002716206292266 |s2cid=143812403 }}</ref> The idea is a kind of [[Hypodermic needle model|Hypodermic needle / magic bullet model]], with the capacity of [[big data]] analytics informed [[mass customization]]. Empirical studies by other scholars, in contrast, have found that modern [[social media]] platforms, like [[Twitter]], exhibit clear evidence of a two-step flow of communication (see Figure).<ref name="HilbertTwostep">{{cite journal |last1=Hilbert |first1=Martin |last2=Vásquez |first2=Javier |last3=Halpern |first3=Daniel |last4=Valenzuela |first4=Sebastián |last5=Arriagada |first5=Eduardo |title=One Step, Two Step, Network Step? Complementary Perspectives on Communication Flows in Twittered Citizen Protests |journal=Social Science Computer Review |date=August 2017 |volume=35 |issue=4 |pages=444–461 |doi=10.1177/0894439316639561 |s2cid=148054459 |url=https://escholarship.org/uc/item/0nn4p7mv }}</ref><ref>{{cite journal |last1=Choi |first1=Sujin |title=The Two-Step Flow of Communication in Twitter-Based Public Forums |journal=Social Science Computer Review |date=December 2015 |volume=33 |issue=6 |pages=696–711 |doi=10.1177/0894439314556599 |s2cid=61637178 }}</ref> Many [[social media]] users obtain their news from [[celebrities]] or other amplifying opinion leaders, who again get informed by [[mass media]] or by individuals with specific insights. The fine-grained digital footprint of [[social media]] also suggests that there are more than simply the one-step and two-step modes of communication flow, leading the search for more complex '''Multistep Flow Models''' based on distinct network structures.<ref name="HilbertTwostep"/><ref>{{cite thesis |last1=Stansberry |first1=Kathleen |title=One-Step, Two-Step, or Multi-Step Flow: The Role of Influencers in Information Processing and Dissemination in Online, Interest-Based Publics |date=2012 |hdl=1794/12416 |hdl-access=free }}</ref>


== Lazarsfeld and Katz ==
== Lazarsfeld and Katz ==
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=== Paul Felix Lazarsfeld ===
=== Paul Felix Lazarsfeld ===
One of the first to embark on Communications research, was the first to introduce the difference between 'administrative research' and 'critical research' in regards to the media. Critical research he believed, criticizes the media institutions themselves for the perspective ways they serve dominant social groups. Critical research favors interperspective and inductive methods of inquiry.
One of the first to embark on Communications research was the first to introduce the difference between 'administrative research' and 'critical research' in regards to the media. Critical research he believed, criticizes the media institutions themselves for the perspective ways they serve dominant social groups. Critical research favors interperspective and inductive methods of inquiry.
<ref>{{cite book|last=Staubhaar, LaRose, Davenport|title=Media Now|year=2009|publisher=Wadsworth Cengage Learning|location=Belmont, Ca|isbn=978-0-495-56595-6|pages=404}}</ref>
<ref>{{cite book|last=Staubhaar, LaRose, Davenport|title=Media Now|year=2009|publisher=Wadsworth Cengage Learning|location=Belmont, Ca|isbn=978-0-495-56595-6|pages=404}}</ref>
Lazarsfeld's study of the 1940 presidential election was published as ''The People's Choice'' (1944). During the research revealed information about the psychological and social processes that influence voting decisions. The study also uncovered an influence process that Lazarsfeld called "opinion leadership." He concluded that there is a multistep flow of information from the mass media to persons who serve as opinion leaders which then is passed on to the general public. He called this communication process the "two-step flow of communication".<ref>{{cite book|title=Paul F. Lazarsfeld Biography|url=http://www.bookrags.com/biography/paul-f-lazarsfeld/|publisher=Book Rags Inc.|accessdate=July 2011}}</ref>
Lazarsfeld's study of the 1940 presidential election was published as ''The People's Choice'' (1944). During the research revealed information about the psychological and social processes that influence voting decisions. The study also uncovered an influence process that Lazarsfeld called "opinion leadership." He concluded that there is a multistep flow of information from the mass media to persons who serve as opinion leaders which then is passed on to the general public. He called this communication process the "two-step flow of communication".<ref>{{cite book|title=Paul F. Lazarsfeld Biography|url=http://www.bookrags.com/biography/paul-f-lazarsfeld/|publisher=Book Rags Inc.|accessdate=16 July 2011}}</ref>


=== Elihu Katz ===
=== Elihu Katz ===
[[Elihu Katz]] was a professor in the School for Communication at the University of Pennsylvania when he collaborated with Lazarsfeld in 1955. Their research aimed to observe the flow of influence at the intersections of mass and interpersonal communication and resulted in the book ''Personal Influence''. Katz pursued Lazarfeld's research in a study of the flow of information, which is the basis of ''Personal Influence''. Katz and Lazarsfeld concluded that:
[[Elihu Katz]] was a psychologist in the School for Communication at the University of Pennsylvania when he collaborated with Lazarsfeld in 1955. Their research aimed to observe the flow of influence at the intersections of mass and interpersonal communication which resulted in the book ''Personal Influence''. Katz pursued Lazarfeld's research in a study of the flow of information, which is the basis of ''Personal Influence''. Katz and Lazarsfeld concluded that:
"... the traditional image of the mass persuasion process must make room for 'people' as intervening factors between the stimuli of the media and resultant opinions, decisions, and actions."<ref name="Katz & Lazarsfeld 1955"/>
"... the traditional image of the mass persuasion process must make room for 'people' as intervening factors between the stimuli of the media and resultant opinions, decisions, and actions."<ref name="Katz & Lazarsfeld 1955"/>


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== Criticisms ==
== Criticisms ==
The original two-step flow hypothesis—that ideas flow from the media to opinion leaders and then to less active sections of the population—has been criticized and negated by myriad consequent studies. In 1960, findings from Deutschmann and Danielson assert, "we would urge that the Katz-Lazarsfeld two-stage flow hypothesis, as a description of the initial information process, be applied to mass communication with caution".<ref>Paul J. Deutschmann, Wayne A. Danielson (1960) "Diffusion of Knowledge Of the Major News Story" Journalism & Mass Communication Quarterly September 1960 vol. 37 no. 3 p345-355.</ref> They find substantial evidence that initial mass media information flows directly to people on the whole and is not relayed by opinion leaders.
The original two-step flow hypothesis—that ideas flow from the media to opinion leaders and then to less active sections of the population—has been criticised. In 1960, conclusions from Deutschmann and Danielson assert, "we would urge that the Katz-Lazarsfeld two-stage flow hypothesis, as a description of the initial information process, be applied to mass communication with caution".<ref>{{cite journal |last1=Deutschmann |first1=Paul J. |last2=Danielson |first2=Wayne A. |title=Diffusion of Knowledge of the Major News Story |journal=Journalism Quarterly |date=1 September 1960 |volume=37 |issue=3 |pages=345–355 |doi=10.1177/107769906003700301 |s2cid=143155069 }}</ref>


Furthermore, the two-step hypothesis does not adequately describe the flow of learning. Everett Rogers' "Diffusion of Innovations"<ref>Everett M. Rogers, Diffusion of Innovations, New York, Free Press of Glencoe, 1962, pp. 98-102</ref> cites one study<ref>Lionberger, H. F. (1960). "Adoption of new ideas and practices: a summary of the research dealing with the acceptance of technological change in agriculture, with implications for action in facilitating such change" (No. 301.35 L763). Iowa State University Press.</ref> in which two-thirds of respondents accredited their awareness to the mass media rather than face-to-face communication. Similarly, critics argue that most of Lazarsfeld's findings pertain to learning factors involved with general media habits rather than the learning of particular information. Both findings suggest a greater prevalence of a one-step flow of communication.
Everett Rogers' "Diffusion of Innovations" cites one study in which two-thirds of respondents accredited their awareness to the mass media rather than face-to-face communication. Similarly, critics argue that most of Lazarsfeld's findings pertain to learning factors involved with general media habits rather than the learning of particular information.<ref>{{cite book |last1=Rogers |first1=Everett M |title=Diffusion of innovations |date=1962 |publisher=Free Press of Glencoe |pages=98–102 |oclc=902483976 }}</ref><ref>{{cite book |last1=Lionberger |first1=Herbert F |title=Adoption of new ideas and practices a summary of the research dealing with the acceptance of technological change in agriculture, with implications for action in facilitating such change. |date=1960 |publisher=Iowa State University Press |oclc=960886669 }}{{pn|date=May 2021}}</ref>


However, Lazarsfeld's two-step hypothesis is an adequate description to understand the media's influence on belief and behavior. Troldahl finds that media exposure is a first step to introduce discussion, at which point opinion leaders initiate the second-step flow.<ref>Troldahl, Verling C. "A Field Test of a Modified "Two-Step Flow of Communication" Model." Public Opinion Quarterly 30.4 (2001): 609-23. Academic Search Premier. Web. 11 Apr. 2010. <http://web.ebscohost.com>.</ref> These findings also realize opinion leaders' decisive role in the balance theory, which suggests that people are motivated to keep consistency among their current beliefs and opinions. If a person is exposed to new observations that are inconsistent with present beliefs, he or she is thrown into imbalance. This person will then seek advice from their opinion leader, to provide them with additional cognitions to bring them back into balance. In addition, this theory may be valid during the era when opinion leaders were the only ones to have easy access to media contents. {{Citation needed|date=March 2017}} Today, there is a free flow of information so that anybody could have access to media contents without relying substantially on opinion leaders.
However, Lazarsfeld's two-step hypothesis is an adequate description to understand the media's influence on belief and behavior. Troldahl finds that media exposure is a first step to introduce discussion, at which point opinion leaders initiate the second-step flow.<ref>{{cite journal |last1=Troldahl |first1=Verling C. |title=A Field Test of a Modified 'Two-Step Flow of Communication' Model |journal=The Public Opinion Quarterly |date=1966 |volume=30 |issue=4 |pages=609–623 |doi=10.1086/267459 |jstor=2746966 }}</ref>


[[Empirical research]] that analyzes vast databases from communication flows in [[social media]] finds that today's digital media landscape simultaneously facilitate one-step, two-step and more complex multi-step flow models of communication.<ref name="HilbertTwostep"/> For example, in Twitter networks it is no contradiction that average Twitter users mainly mention intermediating opinion leaders in their tweets (two-step flow), while at the same time traditional mass media outlets receive 80-90 % of their mentions directly through a direct one-step flow from the same users.<ref name="HilbertTwostep"/> This shows that the two-step model does not seem to be dead, nor obsolete, but simply one of several ways communication flows in modern networks.
According to Hilbert today's digital media landscape simultaneously facilitate one-step, two-step and more complex multi-step flow models of communication.<ref name="HilbertTwostep"/> For example, in Twitter networks it is no contradiction that average Twitter users mainly mention intermediating opinion leaders in their tweets (two-step flow), while at the same time traditional mass media outlets receive 80-90 % of their mentions directly through a direct one-step flow from the same users.<ref name="HilbertTwostep"/>


== See also ==
== See also ==

Latest revision as of 17:43, 25 August 2024

Two-step Flow of Communication Model, by Lazarsfeld and Katz (1955)

The two-step flow of communication model says that most people form their opinions under the influence of opinion leaders, who in turn are influenced by the mass media. In contrast to the one-step flow of the hypodermic needle model or magic bullet theory, which holds that people are directly influenced by mass media, according to the two-step flow model, ideas flow from mass media to opinion leaders, and from them to a wider population. Opinion leaders pass on their own interpretation of information in addition to the actual media content.

Basic overview

[edit]

The theory is based on a 1940s study on social influence that states that media effects are indirectly established through the personal influence of opinion leaders. The majority of people receive much of their information and are influenced by the media secondhand, through the personal influence of opinion leaders.

Concept

[edit]

The two-step model says that most people are not directly influenced by mass media, and instead form their opinions based on opinion leaders who interpret media messages and put them into context. Opinion leaders are those initially exposed to a specific media content, and who interpret it based on their own opinion. They then begin to infiltrate these opinions through the general public who become "opinion followers".[1] These "opinion leaders" gain their influence through more elite media as opposed to mainstream mass media.[2] In this process, social influence is created and adjusted by the ideals and opinions of each specific "elite media" group, and by these media group's opposing ideals and opinions and in combination with popular mass media sources. Therefore, the leading influence in these opinions is primarily a social persuasion.[3]

About

[edit]

The two-step flow of communication model hypothesizes that ideas flow from mass media to opinion leaders, and from them to a wider population. It was first introduced by sociologist Paul Lazarsfeld et al. in 1944[4] and elaborated by Elihu Katz and Lazarsfeld in 1955[5] and subsequent publications.[6] Melvin DeFleur and Sheoron Lowery argue the book was much more than a simple research report: it was an effort to interpret the authors' research within a framework of conceptual schemes, theoretical issues, and research findings drawn broadly from the scientific study of small groups.[7] Unlike the hypodermic needle model, which considers mass media effects to be direct, the two-step flow model stresses human agency.

For example, in the field of science communication, Matthew Nisbet describes the use of opinion leaders as intermediaries between scientists and the public as a way to reach the public via trained individuals who are more closely engaged with their communities, such as "teachers, business leaders, attorneys, policymakers, neighborhood leaders, students, and media professionals." Examples of initiatives that take this approach include Science & Engineering Ambassadors, sponsored by the National Academy of Sciences, and Science Booster Clubs, coordinated by the National Center for Science Education.[8]

According to Lazarsfeld and Katz, mass media information is channeled to the "masses" through opinion leadership. The people with most access to media, and having a more literate understanding of media content, explain and diffuse the content to others.[5]

Based on the two-step flow hypothesis, the term "personal influence" came to illustrate the process intervening between the media's direct message and the audience's reaction to that message. Opinion leaders tend to be similar to those they influence—based on personality, interests, demographics, or socio-economic factors. These leaders tend to influence others to change their attitudes and behaviors. The two-step theory refined the ability to predict how media messages influence audience behavior and explains why certain media campaigns do not alter audiences' attitudes. This hypothesis provided a basis for the two-step flow theory of mass communication.[9]

Contemporary debate

[edit]

In the times of digital social media, the more than six decade old theory sparks much new interest. The fact that massive databases are being used to send tailor-made messages to individuals leads back to the idea of a "one-step flow of communication".[10] The idea is a kind of Hypodermic needle / magic bullet model, with the capacity of big data analytics informed mass customization. Empirical studies by other scholars, in contrast, have found that modern social media platforms, like Twitter, exhibit clear evidence of a two-step flow of communication (see Figure).[11][12] Many social media users obtain their news from celebrities or other amplifying opinion leaders, who again get informed by mass media or by individuals with specific insights. The fine-grained digital footprint of social media also suggests that there are more than simply the one-step and two-step modes of communication flow, leading the search for more complex Multistep Flow Models based on distinct network structures.[11][13]

Lazarsfeld and Katz

[edit]

Paul Lazarsfeld and Elihu Katz are considered to be the founders of functional theory and their book Personal Influence (1955) is considered to be the handbook to the theory.

Paul Felix Lazarsfeld

[edit]

One of the first to embark on Communications research was the first to introduce the difference between 'administrative research' and 'critical research' in regards to the media. Critical research he believed, criticizes the media institutions themselves for the perspective ways they serve dominant social groups. Critical research favors interperspective and inductive methods of inquiry. [14] Lazarsfeld's study of the 1940 presidential election was published as The People's Choice (1944). During the research revealed information about the psychological and social processes that influence voting decisions. The study also uncovered an influence process that Lazarsfeld called "opinion leadership." He concluded that there is a multistep flow of information from the mass media to persons who serve as opinion leaders which then is passed on to the general public. He called this communication process the "two-step flow of communication".[15]

Elihu Katz

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Elihu Katz was a psychologist in the School for Communication at the University of Pennsylvania when he collaborated with Lazarsfeld in 1955. Their research aimed to observe the flow of influence at the intersections of mass and interpersonal communication which resulted in the book Personal Influence. Katz pursued Lazarfeld's research in a study of the flow of information, which is the basis of Personal Influence. Katz and Lazarsfeld concluded that: "... the traditional image of the mass persuasion process must make room for 'people' as intervening factors between the stimuli of the media and resultant opinions, decisions, and actions."[2]

Published works on the theory

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The People's Choice

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The presidential election of 1940 saw President Franklin Roosevelt seek an unprecedented third term in office. Funded by grants from the Rockefeller Foundation, Life magazine, and the pollster Elmo Roper, Columbia's Office of Radio Research conducted a study of voting. It was based on a panel study of 2,400 voters in Erie County, Ohio. Paul Lazarsfeld, Bernard Berelson, and Hazel Gaudet supervised 15 interviewers, who from May–October interviewed the strategically selected 2,400 members of the community several different times in order to document their decision making process during the campaign. They focused on what factors would influence their decisions as the campaign progressed. The People's Choice, a book based on this study presented the theory of "the two-step flow of communications", which later came to be associated with the so-called "limited effects model" of mass media: the idea that ideas often flow from radio and print to local "opinion leaders" who in turn pass them on to those with more limited political knowledge, or "opinion followers." The results of the research led to the conclusion that sometimes person to person communication can be more effective than traditional media outlets such as newspapers, TV, radio etc. This idea developed further in the book Personal Influence.[16]

Personal Influence

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In 1944, Paul Lazarsfeld contacted McFadden Publications in regards to his first book, The People's Choice. The two collaborated forming a mutually beneficial partnership in which Macfadden saw a way to financially profit from advertising to the female population and Lazarsfeld saw a way to gain more information on social influence. Out of this came the study conducted by the Bureau of Applied Social Research in which 800 female residents of Decatur, Illinois, where interviewed through panel interviews to discover what and who primarily influenced their decision making. Lazarsfeld worked with Robert Merton and thus hired C. Wright Mills to head the study. Another part of the research team, Thelma Ehrlich Anderson, trained local Decatur women to administer surveys to targeted women in town. By 1955. the Decatur study was published as part of Elihu Katz and Lazarsfeld's book Personal Influence. The book concluded that ultimately, face to face interaction is more influential than traditional media influence and thus confirmed the two-step flow model of communication.[17]

Criticisms

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The original two-step flow hypothesis—that ideas flow from the media to opinion leaders and then to less active sections of the population—has been criticised. In 1960, conclusions from Deutschmann and Danielson assert, "we would urge that the Katz-Lazarsfeld two-stage flow hypothesis, as a description of the initial information process, be applied to mass communication with caution".[18]

Everett Rogers' "Diffusion of Innovations" cites one study in which two-thirds of respondents accredited their awareness to the mass media rather than face-to-face communication. Similarly, critics argue that most of Lazarsfeld's findings pertain to learning factors involved with general media habits rather than the learning of particular information.[19][20]

However, Lazarsfeld's two-step hypothesis is an adequate description to understand the media's influence on belief and behavior. Troldahl finds that media exposure is a first step to introduce discussion, at which point opinion leaders initiate the second-step flow.[21]

According to Hilbert today's digital media landscape simultaneously facilitate one-step, two-step and more complex multi-step flow models of communication.[11] For example, in Twitter networks it is no contradiction that average Twitter users mainly mention intermediating opinion leaders in their tweets (two-step flow), while at the same time traditional mass media outlets receive 80-90 % of their mentions directly through a direct one-step flow from the same users.[11]

See also

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References

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  1. ^ Baran, Stanley J.; Davis, Dennis K. (2014). "Theories of Mass Communication: Glossary". Introduction to Mass Communication. New York City: McGraw-Hill Education. ISBN 978-1285052076 – via McGraw-Hill Online Learning Center.
  2. ^ a b Katz & Lazarsfeld (1955). "Personal Influence". New York: Free Press.
  3. ^ Staubhaar, LaRose, Davenport (2009). Media Now. Belmont, Ca: Wadsworth Cengage Learning. pp. 415–416. ISBN 978-0-495-56595-6.{{cite book}}: CS1 maint: multiple names: authors list (link)
  4. ^ Paul Felix Lazarsfeld, Bernard Berelson, Hazel Gaudet, The people's choice: how the voter makes up his mind in a presidential campaign, Columbia University Press, 1944, p. 151ff
  5. ^ a b Katz, Elihu; Lazarsfeld, Paul Felix (1955). Personal Influence: the Part Played by People in the Flow of Mass Communications. pp. 309ff. ISBN 978-1-4128-0507-0.
  6. ^ Katz, Elihu (1 January 1957). "The Two-Step Flow of Communication: An Up-To-Date Report on an Hypothesis". Public Opinion Quarterly. 21 (1): 61–78. doi:10.1086/266687. JSTOR 266687.
  7. ^ DeFleur, Melvin; Lowery, Shearon (1983). "Personal influence: Two-Step Flow of Communication". Milestones In Mass Communication Research. London, England: Longman Inc. p. 179. ISBN 978-0801314377.
  8. ^ Nisbet, Matthew (2018). "Ambassadors for Science: Harnessing the Power of Opinion-Leaders across Communities". Skeptical Inquirer. 42 (2). Amherst, New York: Center for Inquiry: 30–31. Retrieved 1 June 2018.
  9. ^ "Two Step Flow Theory." Opleidingswebsite Communicatiewetenschap (CW) En Communication Studies (CS). University of Twente, 9 September 2004. Web. 11 April 2010. <"Two Step Flow Theory". Archived from the original on 2012-07-24. Retrieved 2010-04-11.>.
  10. ^ Bennett, W. Lance; Manheim, Jarol B. (November 2006). "The One-Step Flow of Communication". The Annals of the American Academy of Political and Social Science. 608 (1): 213–232. doi:10.1177/0002716206292266. S2CID 143812403.
  11. ^ a b c d Hilbert, Martin; Vásquez, Javier; Halpern, Daniel; Valenzuela, Sebastián; Arriagada, Eduardo (August 2017). "One Step, Two Step, Network Step? Complementary Perspectives on Communication Flows in Twittered Citizen Protests". Social Science Computer Review. 35 (4): 444–461. doi:10.1177/0894439316639561. S2CID 148054459.
  12. ^ Choi, Sujin (December 2015). "The Two-Step Flow of Communication in Twitter-Based Public Forums". Social Science Computer Review. 33 (6): 696–711. doi:10.1177/0894439314556599. S2CID 61637178.
  13. ^ Stansberry, Kathleen (2012). One-Step, Two-Step, or Multi-Step Flow: The Role of Influencers in Information Processing and Dissemination in Online, Interest-Based Publics (Thesis). hdl:1794/12416.
  14. ^ Staubhaar, LaRose, Davenport (2009). Media Now. Belmont, Ca: Wadsworth Cengage Learning. p. 404. ISBN 978-0-495-56595-6.{{cite book}}: CS1 maint: multiple names: authors list (link)
  15. ^ Paul F. Lazarsfeld Biography. Book Rags Inc. Retrieved 16 July 2011.
  16. ^ "THE ERIE COUNTY STUDY (The People's Choice)". Media Research of the 1940s.
  17. ^ "THE DECATUR COUNTY STUDY (Personal Influence)". Media Research of the 1940s.
  18. ^ Deutschmann, Paul J.; Danielson, Wayne A. (1 September 1960). "Diffusion of Knowledge of the Major News Story". Journalism Quarterly. 37 (3): 345–355. doi:10.1177/107769906003700301. S2CID 143155069.
  19. ^ Rogers, Everett M (1962). Diffusion of innovations. Free Press of Glencoe. pp. 98–102. OCLC 902483976.
  20. ^ Lionberger, Herbert F (1960). Adoption of new ideas and practices a summary of the research dealing with the acceptance of technological change in agriculture, with implications for action in facilitating such change. Iowa State University Press. OCLC 960886669.[page needed]
  21. ^ Troldahl, Verling C. (1966). "A Field Test of a Modified 'Two-Step Flow of Communication' Model". The Public Opinion Quarterly. 30 (4): 609–623. doi:10.1086/267459. JSTOR 2746966.
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