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= Moveworks =
{{Sidebar
| style = 
| name = Moveworks
| pretitle = 
| title = Moveworks
| image = [[File:MoveworksOfficeHQ.jpg|thumb|Moveworks headquarters in Mountain View, California.]]
| headingstyle = 
| contentstyle = 

| above = 

| heading1 = Type
| content1 = [[Privately held company|Private]]

| heading2 = Founded
| content2 = {{start date and age|2016}}

| heading3 = Founders         
| content3 = {{unbulleted list|Bhavin Shah (CEO)|Varun Singh|Vaibhav Nivargi|Jiang Chen}}

| heading4 = Industry       
| content4 = [[Enterprise software]]

| heading5 = Headquarters         
| content5 = [[Mountain View|Mountain View, CA]]

| heading6 = Employees         
| content6 = 300+

| heading7 = Website         
| content7 = {{URL|moveworks.com}}

| below = 

}}

Moveworks is an American [[artificial intelligence|artificial intelligence (AI)]] company headquartered in [[Mountain View, California]]. The company develops an AI platform, designed for large enterprises, that uses [[Natural-language understanding|natural language understanding (NLU)]], [[Machine learning|probabilistic machine learning]], and [[automation]] to resolve workplace requests.

Moveworks’ customers include [[Autodesk]], [[Broadcom]], [[DocuSign]], [[Equinix]], [[Hearst]], [[LinkedIn]], [[Nutanix]], [[Palo Alto Networks]], [[Robert Half]], [[Stitch Fix]], and [[Western Digital]].<ref name=":2">{{Cite web|date=2021-10-24|title=How Moveworks’ AI platform broke through the multilingual NLP barrier|url=https://venturebeat.com/2021/10/24/how-moveworks-ai-platform-broke-through-the-multilingual-nlp-barrier/|access-date=2021-11-09|website=VentureBeat|language=en-US}}</ref><ref>{{Cite web|last=Roof|first=Katie|date=June 30, 2021|title=Workplace Chatbot Firm Moveworks Reaches $2.1 Billion Valuation|url=https://www.bloomberg.com/news/articles/2021-06-30/workplace-chatbot-firm-moveworks-reaches-2-1-billion-valuation|url-status=live|access-date=November 9, 2021|website=Bloomberg}}</ref> Employees converse with the Moveworks [[chatbot]] to submit their requests, which Moveworks analyzes and then resolves via [[System integration|integrations]] with other [[software]] applications. Moveworks is available in [[business communication]] tools such as [[Slack]] and [[Microsoft Teams]], as well as through online platforms such as [[ServiceNow]] and [[SharePoint]].<ref>{{Cite web|last=Moveworks|title=Moveworks pioneers the first multilingual AI platform built to support global companies|url=https://www.prnewswire.com/news-releases/moveworks-pioneers-the-first-multilingual-ai-platform-built-to-support-global-companies-301404591.html|access-date=2021-11-10|website=www.prnewswire.com|language=en}}</ref>   

As of its Series C [[Venture round|financing round]] in June 2021, Moveworks is valued at $2.1 billion and has raised $315 million in total funding.<ref name=":1">{{Cite web|date=2021-06-30|title=Moveworks raises $200M to automate enterprise IT tasks|url=https://venturebeat.com/2021/06/30/moveworks-raises-200m-to-automate-enterprise-it-tasks/|access-date=2021-11-09|website=VentureBeat|language=en-US}}</ref> The company’s investors include [[Tiger Global Management|Tiger Global]], Alkeon Capital, [[Kleiner Perkins]], [[Sapphire Ventures]], [[Lightspeed Ventures]], [[Bain Capital]], and [[ICONIQ Capital]].<ref>{{Cite web|last=Moveworks|title=Moveworks Raises $200 Million in Series C Funding to Support Work-from-Anywhere with AI|url=https://www.prnewswire.com/news-releases/moveworks-raises-200-million-in-series-c-funding-to-support-work-from-anywhere-with-ai-301323114.html|access-date=2021-11-09|website=www.prnewswire.com|language=en}}</ref>

==History==
Moveworks was founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh (Vice President of Product), and Jiang Chen (Vice President of Machine Learning).<ref name=":0">{{Cite web|last=D'Onfro|first=Jillian|title=Moveworks Raises $30 Million To Stop Employees From Hating IT|url=https://www.forbes.com/sites/jilliandonfro/2019/04/17/moveworks-raises-30-million-to-automate-it-support-tasks/|access-date=2021-11-09|website=Forbes|language=en}}</ref> 

Prior to Moveworks, Shah had served as CEO of Refresh.io, which was acquired by LinkedIn; Nivargi had founded ClearStory Data, a big data and analytics company; and Singh was a product management leader at Facebook, where his work focused on machine learning and chatbots. Chen had spent nearly six years on a natural language processing (NLP) research team at Google, whose search engine was considerably more sophisticated than the enterprise search systems that most companies employed at the time.

The founders recognized the potential of an AI-powered chatbot to resolve a significant portion of employees’ support issues, without involvement from a corporate [[help desk]].<ref>{{Cite web|title=Forrester Reprint|url=https://reprints2.forrester.com/#/assets/2/1962/RES159079/report|access-date=2021-11-09|website=reprints2.forrester.com}}</ref> This model would enable self-service for employees with common requests or questions, while also saving time for help desk agents.

After working with a group of lighthouse customers to automate IT support use cases, Moveworks came out of "stealth mode" in April 2019, following a $30 million Series A investment from Lightspeed Venture Partners and Bain Capital.<ref name=":0" /> The company rapidly grew its customer base over the next several years. It raised a $75 million Series B round in November 2019 and a $200 million Series C round in June 2021.<ref>{{Cite web|title=Moveworks snags $75M Series B to resolve help desk tickets with AI|url=https://social.techcrunch.com/2019/11/14/moveworks-snags-75m-series-b-to-resolve-help-desk-tickets-with-ai/|access-date=2021-11-09|website=TechCrunch|language=en-US}}</ref><ref name=":1" />

Moveworks initially solved employees’ [[Technical support|IT support]] issues. In March 2021, the company expanded its Employee Service Platform™ to address issues concerning other lines of business, including [[Human resource management|HR]], finance, and facilities.<ref>{{Cite web|last=Ray|first=Tiernan|title=Language AI startup Moveworks expands beyond IT to finance, HR, other corporate communications|url=https://www.zdnet.com/article/language-ai-startup-moveworks-expands-beyond-it-to-finance-hr-other-corporate-functions/|access-date=2021-11-09|website=ZDNet|language=en}}</ref> Moveworks also released an [[internal communications]] solution that allows its customers to send targeted, interactive messages to employees.

==Technology==
The Moveworks platform comprises a multitude of specialized machine learning models, such as variants of the [[BERT (language model)|BERT language model]]. These models are trained on historical [[Issue tracking system|support tickets]] in order to process and fulfill new requests; for example, answering policy questions, accessing software, and editing email groups. As of October 2021, Moveworks is capable of resolving requests written in English, Spanish, German, Italian, Spanish, and Portuguese.<ref name=":2" />

A central goal of Moveworks' machine learning process is to augment the "[[small data]]" of its customers. Training deep learning models often requires [[Big data|very large data sets]]; for example, millions of annotated requests for a new laptop.<ref>{{Cite web|last=Mani|first=Chithrai|title=Council Post: How Is Big Data Analytics Using Machine Learning?|url=https://www.forbes.com/sites/forbestechcouncil/2020/10/20/how-is-big-data-analytics-using-machine-learning/|access-date=2021-11-09|website=Forbes|language=en}}</ref> Whereas few companies possess a sufficient quantity of such requests from their own employees, Moveworks leverages Collective Learning across many companies to make high-accuracy predictions about how to resolve a given issue.<ref>{{Cite web|date=2020-10-08|title=The secrets of small data: How machine learning finally reached the enterprise|url=https://venturebeat.com/2020/10/08/the-secrets-of-small-data-how-machine-learning-finally-reached-the-enterprise/|access-date=2021-11-09|website=VentureBeat|language=en-US}}</ref>

==Integrations and partnerships==
Moveworks has announced [[Partnership|partnerships]] and [[co-marketing]] initiatives with several business communication tools, including [[Microsoft Teams]], [[Slack (software)|Slack]], and [[Cisco Webex]].<ref>{{Cite web|date=2020-12-10|title=AI-powered IT support with Moveworks in Microsoft Teams: now on AppSource|url=https://techcommunity.microsoft.com/t5/microsoft-teams-blog/ai-powered-it-support-with-moveworks-in-microsoft-teams-now-on/ba-p/1973575|access-date=2021-11-10|website=TECHCOMMUNITY.MICROSOFT.COM|language=en}}</ref><ref>{{Cite web|last=Slack|title=Automating your help desk with Slack and Moveworks|url=https://slack.com/blog/productivity/automating-your-help-desk-with-slack-and-moveworks|access-date=2021-11-10|website=Slack|language=en-US}}</ref><ref>{{Cite web|date=2021-08-31|title=Webex integrations: New apps added in August to Webex App Hub|url=https://blog.webex.com/collaboration-devices/webex-integrations-new-apps-added-in-august-to-webex-app-hub/,%20https://blog.webex.com/collaboration-devices/webex-integrations-new-apps-added-in-august-to-webex-app-hub/|access-date=2021-11-10|website=blog.webex.com|language=en}}</ref> The Moveworks platform enables employees to leverage workflows and find resources housed in many applications, via a single [[user interface]] in these communication tools.

Consequently, the platform integrates with a variety of enterprise systems: [[IT service management|IT Service Management]] platforms, [[Identity management|Identity and Access Management]] tools, [[Knowledge management software|knowledge management]] systems, and [[Facility management|facilities management]] systems, among others.

==Recognition==
Moveworks has garnered significant media attention, receiving coverage in publications such as ''[[Bloomberg L.P.|Bloomberg]]'', ''[[The Wall Street Journal]]'', ''[[Insider Inc.|Business Insider]]'', ''[[TechCrunch]]'', ''[[VentureBeat]],'' ''[[eWeek]]'', and ''[[Forbes]]''. The company has also earned numerous accolades for its technology. It was recognized as the Best Chatbot Solution at the 2021 AI Breakthrough Awards,<ref>{{Cite web|title=2021 Winners {{!}} AI Breakthrough Awards|url=https://aibreakthroughawards.com/2021-winners/|access-date=2021-11-10|language=en-US}}</ref> named to the Forbes AI 50 in 2019,  2020, and 2021,<ref>{{Cite web|last=D'Onfro|first=Jillian|title=AI 50: America’s Most Promising Artificial Intelligence Companies|url=https://www.forbes.com/sites/jilliandonfro/2019/09/17/ai-50-americas-most-promising-artificial-intelligence-companies/|access-date=2021-11-10|website=Forbes|language=en}}</ref><ref>{{Cite web|last=Ohnsman|first=Alan|title=AI 50 2020: America’s Most Promising Artificial Intelligence Companies|url=https://www.forbes.com/sites/alanohnsman/2020/07/03/ai-50-americas-most-promising-artificial-intelligence-companies/|access-date=2021-11-10|website=Forbes|language=en}}</ref><ref>{{Cite web|last=Ohnsman|first=Alan|title=AI 50 2021: America’s Most Promising Artificial Intelligence Companies|url=https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/|access-date=2021-11-10|website=Forbes|language=en}}</ref> and selected as one of the Most Innovative Tech Companies of the Year at the 2021 American Business Awards.<ref>{{Cite web|title=Company / Organization Awards {{!}} Stevie Awards|url=https://stevieawards.com/aba/company-organization-awards-1|access-date=2021-11-10|website=stevieawards.com}}</ref>

Known for its employee-centric [[Organizational culture|company culture]], Moveworks was listed among [[Inc. (magazine)|''Inc.'']]’s Best Workplaces of 2021<ref>{{Cite web|title=Introducing the Best Workplaces of 2021|url=https://www.inc.com/best-workplaces/2021|access-date=2021-11-09|website=Inc.com|language=en}}</ref> and named one of the Best Places to Work in the Bay Area by the ''[[San Francisco Business Times]]''.<ref>{{Cite web|title=Best Places to Work in the Bay Area|url=https://www.bizjournals.com/sanfrancisco/subscriber-only/2021/05/07/best-places-to-work-in-the-bay-area-4.html?b=1620329995%5E21903582|url-status=live|access-date=2021-11-09|website=www.bizjournals.com}}</ref>

==References==
{{Reflist|1}}